Version 9.3 > Version 9.3 crashes on startup
3/30/2024 9:21:49 AM
Hi. I am using a Windows 11 laptop as a workstation machine and SSP 9.2 works great on it. When I install SSP 9.3 and try to run it, I get a white background talking about this version and over that, I get an error that just says "Catastrophic Failure". I close that, and am presented with the following: "Access violation at address 01BCE8C0 in module "ssp.exe". Read of address 00000000." Version 9.2 works great on this laptop. I tried uninstalling both versions and just installing version 9.3, but that made no difference in the outcome. I even tried running it in compatibility mode and that didn't help either. Has anyone had this problem before or can someone offer up some ideas? I have NO idea what to do now.
Ken
4/1/2024 9:23:07 AM
This support request has been forwarded to the support team.
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