Wireless Remotes and SongShow Plus*(HI007)
Applicable SongShow Plus Versions:
This article applies to all versions of SongShow Plus after August 2011
There are a lot of wireless and Bluetooth remotes available today and the key to working with SongShow Plus is the proper emulation of keyboard commands.
The keyboard keys most used for moving forward and backward through a program in SongShow Plus are the plus (+) and minus (-) keys. Unfortunately, most remotes are not programmed with these keys by default. If you get a programmable remote that you are able to assign these keys to buttons of your choice, this is not an issue. The August 2011 update to SongShow Plus also added the Page Up (forward) and Page Down (backward) to the navigation map to support pedal controls.
Once the programming is done and the key/button assignments (plus (+), minus (-) or Page Up (forward) and Page Down (backward) are set, your device should control SongShow Plus once the feature called Keyboard Navigation Mode is enabled. Some remotes will support additional buttons/keys - refer to the Keyboard Navigation Mode instructions in the User Guide for a full map of controls.
A change to SongShow Plus in the August 2011 Edition added a feature called Keyboard Navigation Mode to place SSP in a mode that will always send the mapped keyboard commands to the Program panel. This update may change the behavior of your remote and the Keyboard Navigation Mode will need to be invoked to restore control.
There is a KB article (TS151) that has more details. If this does not work you should double check the key map on your device and then contact the support team.
This is the expected behavior going forward.
There are also now alternate methods of controlling SongShow Plus that can use your phone or tablet. Browse or search the forums for "Mobile Control" for additional details.