Unable to Install: Insufficient Membership Level

(TS010)

Symptom:

When attempting to install SSP, the following message is presented, "The component, SongShow Plus, is not available for installation with this membership level.".

A similar message may also be presented for other components.

This problem affects the June 2006 Edition of SSP only.



Possible Cause:
Expired SSP subscription.

If the user is installing SSP onto a system that has been licensed as a projection system, then this message indicates that the subscription has expired.

Possible solution:
Renew the subscription.

Renewing your SSP subscription will give you access to the most current edition of SSP. After renewing the subscription, your projection system willl need a new license installed.

See: Updating a License After Subscription Renewal for more information.


Possible solution:
Install an older version of SSP.

Install an older version of SSP, one that was available within the term of your last subscription.

See: Downloading Older Editions of SongShow Plus for more information.



Possible Cause:
Expired Evaluation License

SSP is already installed on your machine with an evaluation license, you are installing the June 2006 Edition, and the evaluation license expired has expired.

Solution:
See: Removing a SongShow Plus License From a Machine for more information.


Possible Cause:
Incorrect system date.

On systems in which SSP is not already installed, an incorrect system date can cause this problem, particularly if the date is in the past.

Solution:
Ensure that the system date is correct.


(TS010)

10/9/2006 11:33:57 AM
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