Timers and PowerPoint Presentations may cause SSP to stop responding(TS037)
SSP may stop responding if a PowerPoint slide show is played after a SongShow Plus timer has run in a program or from the database. A restart of SongShow Plus is required.
This is currently a known issue under investigation. This does not happen 100% of the time or on every configuration. When it does fail, it seems to occur anytime a timer is used. Regardless of the order in the program, after the timer is played and the PPT is initiated, SSP will stop responding.
Find an alternative to internal SongShow Plus Timers. There are other configurable video based timers available online.
Convert PowerPoint slide show content to the SlideShow Builder format. SlideShow Builder slide shows are compatible with the SongShow Plus timers.