H.264 (AVC) videos or thumbnails may cause SSP to be unstable and lock up

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus using the H.264 plugin

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

NOTE: SSP9.x running on Windows 10 or later does not require the H.264 plug-in to work.  Native Windows support is used.

Symptom:
H.264 Video or thumbnails may cause SSP to be unstable and lock up when added or viewed.  

Possible Cause:
It appears that there are some H.264 video that can cause trouble in SSP. At this time this is very rare, however, the root cause of this is still under investigation.
 
Possible Solution:
This was discovered using movie trailer files that would play fine in applications other than SSP.  At this time there is no solution but it is best to try a different file to make sure it is not a wider issue.  Please contact the Support Team and provide the video file for analysis. 

If this article does not resolve the issue, contact the Support Team.

(TS097)