Active Movie window opens when trying to Connect the DeckLink Plug-in in SongShow Plus(TS131) Symptom:
When connecting the DeckLink Plug-in in SongShow Plus, an Active Movie window opens and there is no text shown over the video. The ProKey Systems typically have the DeckLink setup.
Using the PAL resolution mode setting will cause this.
At this time, the PAL format is not supported for use with the DeckLink plug-in. If you are interested in PAL support, please contact the support team or post to the forum.
Using a video source resolution that does not match the selected resolution mode setting in the DeckLink plug-in may cause this.
Make sure that the video resolutions/formats are matched throughout the processing chain.
12/3/2014 11:37:48 AM