User is unable to access or view the Activity Report

(TS176) Symptom:
The user is unable to access or view the CCLI Activity Report and may or may not receive and error message indicating the file is either unavailable or inaccessible.

Possible Cause:
This could be caused by the permissions being set incorrectly not allowing the user access to the Activity Log File.

Possible Solution:
Verify that the system permissions are correct for all users on the system.  Refer to KB article SI007 for additional details to resolve.

Possible Cause:
If the user has SongShow Plus files stored on a different system so that multiple users/systems can access them, another user could be viewing the file already. 

Possible Solution:
Only one user can have this file open at a time.  Check to see if another user or system is accessing the file and close it in all other locations.


3/5/2012 11:49:38 AM
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