Alert - Unable to present slide show: PowerPoint files or content is missing or unusable

(TS190) Symptom:
When trying to present PowerPoint Files an alert occurs.  The alert indicates that the PowerPoint files or content is missing or unusable.

Possible Cause:
Microsoft PowerPoint is not installed on the SongShow Plus system.

Possible Solution:
Install a supported version of PowerPoint.

Possible Cause:
If a full installation of a supported PPT version is not installed issues may occur.  In particular, users that are using a "Click to Run" version of the Office Suite or installed Office leaving needed components in the "Install on first Use" mode may encounter this issue.

Possible Solution:
Un-install the existing PowerPoint version and re-install doing a full installation with all PowerPoint options and shared office options selected for full installation.  If this is done it should be confirmed that the required VBA selections are made for the re-installation.  The disc version has the necessary components selected but downloaded versions may require adjustments to the settings before running the installer.  In many cases, the downloaded web or click to run/install methods will not allow modification to the installation.  In this case the MSI installer or an actual disc for installation is required.
NOTE: Refer to KB FAQ022 for additional installation details.

3/11/2015 1:06:16 PM
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