Selected Vimeo or YouTube video will not play through SongShow Plus

(TS193) Symptom:
When displaying videos through the SongShow Plus Web Pages panel from YouTube or Vimeo, the video will not play.  This may or may not be accompanied by a message indicating something to the effect that the video must be played from the main site.

Possible Cause:
The version of flash player or other required browser support plug-in for the site in question is out of date.  

Possible Solution:
SongShow Plus uses Internet Explorer internally to run web page videos.  Ensure that the Flash player for IE is up to date. 

Possible Cause:
This may be known and expected behavior.  This may be accompanied by a message indicating that the video is not available or is restricted.  

Possible Solution:
There is currently no solution to prevent this from occurring through the Web Pages panel.  There are some videos which the content provider requires be played on their website and linked videos are not allowed.  We are unable to change this behavior.

9/23/2019 12:45:36 PM
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