PowerPoint transitions do not work in SSP

8/4/2022

Applicable SongShow Plus Versions: 
This article applies to all version of SongShow Plus 

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

UPDATE: Before proceeding, review the updates to Microsoft PowerPoint use in SongShow Plus found here.

Symptom:
SongShow Plus is not displaying or rendering the PowerPoint transitions when the PowerPoint is presented in SSP.  They do work in PowerPoint.

Possible Cause:
A specific cause has been determined to be a Windows Office 2010 update for PowerPoint - KB2553145.  This update can be added on its own but is also included in SP2 for Office 2010.


Preferred Solution:

Update your version of PowerPoint or Office to the 2013 Edition.

Possible Solution:
If you wish to continue using Office/PowerPoint 2010 then check the installed updates and remove the following from your system:

  • Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
  • Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition (might appear twice - remove both)
If this article does not resolve the issue, contact the Support Team.

(TS247)

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