Version 8.1 > .mov and .mp4 files


10/12/2014 6:52:28 AM
Just updated to 8.1 from 8.0 and these files are not playing.  System says hp264 plugin is enabled.  Any suggestions?

10/13/2014 1:11:21 PM
Check you Audio/Video File settings.  This should be set to A for our plug in to work.  If it is already set to A you can change to B and see if the behavior changes.

Is this some files or all files?  

If this does not resolve you should contact support so they can take a look. 

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