7/10/2008 3:42:51 PM

I've been trying to export a couple of songs from CCLI.

1.    It has forgotten me in the login page.
2.    Last week I couldn't get the "export" options (add to                     program, edit, etc.), but  it did export  the info.
3.    Today, when I click "export" I get a an error message* and            it asks if I want to continue. If I say yes, the screen blinks,            but nothing is exported copied. This happens with all the            songs I have tried.

*
An error has occurred in the script on this page.
Line:    14
Char:    13
Error:    Unspecified error.
Code:    0
URL:    http://www.sonselect.com/SongDetails.aspx?
        Sid=h3aL0QP3Exf2kbpnhHdzxqmbichekOlZmcyng6GFyF11

Do you want to continue running scripts on this page?
    Yes?    No?

7/10/2008 3:52:52 PM

CCLI made a change today. We are aware of the problem. I have no information regarding a fix at this time. The workaround for now is to use the clipboard import utility.

7/10/2008 4:12:56 PM

Grrrrrr.

They should be able to warn software developers ahead of time about things like this. It's inexcusable.

Or maybe develop an XML format that could be modified and extended w/o breaking what already works.

7/10/2008 10:15:29 PM

HI, all

well that certainly explains why I couldn't import any new songs for Sunday service...

I agree, Joel.. What an inexcusable thing to do...

And I'll GRRRRR with you...

Judy
House of Prayer

7/11/2008 7:09:13 AM

I certainly hope that the SSP guys don't have as much difficulty getting through to them as I have!

7/11/2008 8:57:27 AM

Hi,

Some softwares can access CCLI. My daughter just called me and asked what the deal was with CCLI as last night she could not download any music at all. While we were talking, she said all the sudden it started working fine.

So I immediately logged into our network remotely and tried to import a song from CCLI to SSP, no go..

Judy
House of Prayer

7/11/2008 12:27:44 PM

You can get to it now through their web site directly. Evidently that wasn't even working last night.

That's working this morning, but the import still isn't working.

I have confirmation that other worship software is having this problem, as well, not just SSP.

7/12/2008 7:32:30 AM

HI, I just received an email from CCLI stating they had made changes to their website and if your worship software was not working to please contact the software provider.

7/12/2008 8:06:36 AM

Me too. It would have been nice if they had sent this about 3 days ago! It would seem that the responsible thing to have done would have been to have sent notices to the techs of potentially affected software programs before making changes.

7/12/2008 8:29:53 AM

HI,

I think it is horrible too. There is really no reason not the send out a simple notification to software developers with the changes so they can address them.. It makes no sense to me at all. And I pay a subscription to them to be able to use their database which is now unusable.

I DONT even want to think about telling Pastor in the morning music cannot be imported with the Lyric services but need to use clipboard. The lady who runs the computer has never got along well with clipboard... Maybe I should take vacation time in the morning :o)

Judy
House of Prayer

7/12/2008 5:17:43 PM

I agree completely. I've heard that they originally asked for software not to integrate directly. But can't they see what value this adds to their service? And in NO WAY devalues their service at all.

There is no reason they couldn't work with, at least, the main 4 w.s. providers, giving them a heads up and specs.

And making this change on Thursday, rather than Monday is a very dirty deed. They need to consider who their customers are.

7/12/2008 6:15:54 PM

Both issues are inexcusable, how hard is it to email w.s. providers and how can they not know the detrimental effect of making these changes on a Thursday. To me it simply displays a total lack of customer care.

7/12/2008 6:18:12 PM

Too bad they are basically a monopoly. It's not like we can take our lyric and copyright needs to the CCLJ*shop down the street.

*CCLJ - what might come after CCLI.Followed by CCLK.

7/12/2008 6:53:02 PM

They do this wayyy to often. Last time they decided to change SongSelect the screwed up my Easy Worship. Now about a year later, they do it again to Song Show.

Do we know if there will be any kind of snapshot for this, or will we have to wait for the next full release?

7/12/2008 7:00:02 PM

Actually, I think they take all of them out when they do this. We had this problem last year, also with SSP. And this year, I know MediaShout is having the same problem. I'll bet EasyWorship is as well.

EDIT: I just checked the EasyWorship support site and they are having the same problem.

Nice to know that CCLI is an equal opportunity pain in the ____.

7/12/2008 7:02:28 PM

I didn't realize that it affected Song Show also last year. I know a couple people I talked to didn't seem to notice the problem, but that could be because SongShow has the clipboard feature.

7/12/2008 7:04:57 PM

Just checked the church email, this came in today at noon:

7/12/2008 7:15:32 PM

Nice timing on their part.

I think we, as customers of theirs, may need to let them know what we think of this.

7/12/2008 7:28:48 PM

I think we should start a petition, and circulate it around the w.s. forums. Of course it would need to be cordial and to the point.

b.t.w. I got that email yesterday.

7/12/2008 7:30:56 PM

Even just a simple thread on ChurchMedia.net with a poll on it would suffice.
I would think that a LOT of people from this forum, and other WS forums would be members there as well.

7/12/2008 7:33:04 PM

I'm up for it if you are. Just post the link here when you're done.

7/12/2008 7:35:06 PM

Well, I'd prefer another user to post the thread, I'm not that crash hot on words.

7/12/2008 8:24:05 PM

I don't know how to get through to those guys. In the past I have emailed them direct questions and never got a response. I don't know if WS guys have more clout or not. It would be nice if, whatever we did, we could get a response.

7/14/2008 5:35:43 PM

Here is an update on this issue and an interim solution.

7/15/2008 1:10:46 PM

This quick fix worked for me. 1. Log into CCLI in a separate window & find the song you are wanting to import. 2. Drag & "copy" all the text from the first screen of the song. 3. Go back to SSP and start as a new song. 4. Add all the appropriate information. 5. Then select import from clipboard and choose which part of the song goes where. 6. Save!! It's not a great fix, but seems a bit faster than downloading another something to work with something else and renaming, etc., etc., etc. HTH!!

7/17/2008 1:22:46 PM

I wrote a critical email to CCLI about this, but as expected, they don't respond.

Unfortunately, they have a monopoly, so they can treat customers like crap and get away with it. If they had any competition, CCLI would go out of business. 

I had hoped maybe since they have Christian in their name they might have some ethical obligation, but evidently not. They continue to screw up worship services around the globe by not providing notification of changes.

I'm so glad I didn't need any new songs last week...

Mark

7/18/2008 9:25:59 AM

I just talked with CCLI and they claim it's "just a link update that SSP needs to perform. " I'm not buying that, but that is the official response from CCLI.

I have 6 volunteers that I need to teach on how to run this "work around."  Since it's summer and it seems that all of my volunteers have young children, I have to meet with each separately since everyone is on vacation at different times.  So how long will we have to do this "work around"? I am not asking for a date, but will this be a week or serveral months?

For the future, CCLI claims that there will be a web page describing what changes they will be making to their website so 3rd parties will know what's happening before hand.  I hope they live up to that promise. 

Bruce

7/18/2008 12:27:37 PM

I've just placed a link to an updated version of the import plug-in. It's a new build and still needs to be tested so I've placed the link to it in the beta forum. There is a new known problem that is documented there as well.

7/18/2008 2:11:18 PM

Ah! Beta FORUM!

I looked on the beta download page and it wasn't there. But that's because it's in the forum.

Thanks. I'm sure I'll be trying it out later tonight.

7/18/2008 2:16:28 PM

Yeah, I expect to be posting the first July 2008 Beta release next week, but I thought I'd make the CCLI plug-in available (as-is) for those who really want it.

7/18/2008 2:43:27 PM

No problem. That's what I get for skimming, rather than reading.

7/19/2008 7:58:12 PM

Well at least I now know that the problem isn't me or my computer!  The problem started right after I got my laptop back from repair and I have been driving myself crazy trying to figure out what got changed.  And to think, it wasn't me at all.  Imagine my frustration when trying to quickly add some last minute changes last Sunday morning.  The question then became, how fast can I type??? 

I agree with the others, it is not right to give no heads up, especially late in the week.  We all pay good money (which in most circles these days is hard to come by) for a service that is supposed to work.  Maybe they have lost sight of the fact that we do not use the service for personal use but to create meaningful worship.  They need to be reminded of this in a polite but direct way.  I wonder what would happen if we suddenly had trouble sending in our reports?

Thanks for clearing up the confussion.  I'm new to all this, but already I'm convinced joining was money well spent.

7/25/2008 5:45:53 PM

Well, it took over a week, but somebody from CCLI actually answered me. I still can't believe they are so ignorant. For those that want to read CCLI's story:

Mark Rief,

First of all we sincerely apologize for the inconvenience and disruption that has been caused to churches subscribing to SongSelect as a result of the recent SongSelect changes. Thank you for taking the time to communicate your concerns to us.

I realize that words can sound hollow in the face of the reality of what has taken place. However, for what it is worth I would like to share what did, and unfortunately, what did not take place.

The action taken was tied to a re-platforming of SongSelect in order to increase the stability of SongSelect and to allow other country users to also use the product. Substantial testing of SongSelect directly had given the confidence that the user would not be impacted by this back-end change. Unfortunately what was not anticipated was impact to any presentation software that may have built their own customized links to SongSelect. The lack of advanced communications to the presentation software companies was a complete oversight on our part.

We are in communication with the major presentation software companies and are working with them to help find a solution to their broken SongSelect links. Additionally, we are working on a notification page and feed that will alert others when there are upcoming changes.

While this action does not help what has just happened, it should help to avoid similar issues in the future.

Again, we apologize for what has taken place. While it may not seem like it from this experience, we really do value your participation with CCLI and SongSelect and hope that as we go forward we can show by example our commitment to serving the church.

Sincerely,

Rod Rachinski
Vice President / North America Operations CCLI
17201 NE Sacramento St.
Portland, OR 97230
503-257-2230 ext 1453
rrachinski@ccli.com

-----Original Message-----

From: Mark Rief
Sent: Friday, July 11, 2008 10:07 PM
To: CCLI Customer Support
Subject: Web Site change

I received the email below. Why don't you notify the software providers (like SSP) in advance of these changes? You continue to cause problems by making surprise changes. If you had any competition, you would be out of business for treating your customers like this. Provide ADVANCE WARNING for these changes!

Mark Rief
Rock of the Foothills Lutheran Church

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7/28/2008 3:20:46 PM

Here is an update on the situation: SongSelect / SSP Import - Now working better