Version 8.2 > Images won't display


8/7/2016 10:38:23 AM
Okay so. 

We did the upgrade to Windows 10, and since then I haven't been able to display any images I import into the program. I've attempted importing them with Google Drive, I've attempted loading the files directly to the computer itself. Either way, I get a notice that says "unable to display images." 

The images are images I've shopped in either Photoshop or Illustrator, but since I'm using a jpeg file format that shouldn't be the issue. Any ideas what might be causing this? 

8/16/2016 10:40:15 AM

First let's get a few assumptions out of the way...

I assume that these files all worked in the prior OS - correct?  BTW - what did you upgrade from?
I assume that the files are able to be displayed in the Win10 image tools (preview or paint) - is that correct?
I assume you have tried image files from other sources to confirm if it is all files or just select files - correct?
I assume you have tried un-edited and other image file types as well - what was the result here?

If all of these assumptions are true, the first thing I would try is go to the Settings > Audio and Video File settings and make sure the default setting is set to A for both.

If this is already set to A, you could change the settings to B to see if that changes the behavior.

If this does not change anything you should contact the support team for further exploration.

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