Version 7 > Video Errors
Unable to use fill type: Video File. Reason: An internal application error has occured. Contact technical support if this problem persists
Unable to load video: 001_JumpBack / MPEG file (.mpg). Reason: Unable to load Video
(NotAccessible). Reason: This application of component is either not installed or it's
installation is corrupted: R-Technics Multimedia Engine. Reinstalling this application or
component may correct the problem
I have already reinstalled the application
Miller Pitts
- Shelia
Does anyone still have a system in this condition?
We have tried to duplicate this but have been unable to do so, therefore it is very important that we look at a system that is in a failed state.
If you do have a system in this state please contact us right away. You can either reply to this post and I will contact you directly or you can call support and you will be escalated right away.
Thank You in advance for your help.
Since I was not able to find a solution to this problem on Sunday, I have reinstalled the previous version. However, yesterday I received the following response:
At 09/29/2008 10:16 AM a message was posted to a thread you were tracking. RE: Video Errors by KmicaliThis is an error that some are getting after running the most recent update. You will need to uninstall SSP from your add/remove programs then you will need to delete the r-technics folder from the C:/Program Files/R-Technics. Then try reinstalling. This should solve your problem. What happened is for some reson the multimedia engine didn't properly relocate with the new update. If you are still having problems, or my directions aren't clear enough, feel free to contact technical support and they can help you.
I am not sure why this reply does not show here, but I plan to reinstall the update and try this solution on Thursday, prior to our mid week service. If it does correct the problem I will post here. If not, I can call support then. If you wish to contact me directly, my e-mail address is sheliasgs@msn.com.
Thanks for your help!
- Shelia
Thanks Sheila,
I sent you an email on this. We definitely want to get a look at your system.
Please respond to the email I sent.
Thanks,
Having the same problem too. Videos still broken.
Gene Rushing
Life Community Church
Laporte, TX
I replied to your e-mail. Talk to you soon.
-Shelia
All,
We have discovered the root cause of this issue and a KB has been posted with instructions to fix it at the link below:
TS080
This conflicting setting appears to be the result of running the nvidiaFix utility that was used to resolve a NVIDIA specific issue beginning in March 2007.
Thanks to all who assisted with this....
I'm have a video issue as well. When I attempt to install a video program or video backgrounds, I get a message the either R-Technic Multimedia Engine in not installed or corrupt. It instructs to reinstall it. When I go to tool, updates and select "all component" to view what can be downloaded, Multimedia Engine isn't on of the programs available. I tried to reinstall SongShow Plus but it wouldn't download when I tried it. Prior to downloading the latest version of SongShow, the video function was operation okay. Can anyone give me guidance on what I need to do to restore my video capability.
I also have a problem with the DVD player. It won't recognize my InterVideo WinDVD 4 as the video player. This function worked prior to my downloading the previous beta update before the latest SongShow version was released.
Help!
Disregard my Video background issue. The solution provided above solved the problem. However, still having the DVD issue.