Windows 10 Users - Known issue with PPT and Windows 10 version 1607

8/16/2021
We have confirmed an issue with SongShow Plus, PowerPoint and the latest major update of Windows 10.

The latest major update to Windows 10 is release 1607, AKA the Anniversary Update. (FAQ037)

If this update has NOT been applied to your system, you should defer this update if possible.

If this update has been applied to your system, you will encounter issues using PowerPoint files in SongShow Plus.

The 2 known solutions at this time are:
  • Roll back the Windows 10 1607 update to the previous version, 1511.
  • Disable the High End Graphics support in SongShow Plus. (TS292)
We will continue to update as we learn more about this issue.

(LN0400)

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