Intel drops support for DirectX 9 on many graphics solutions - integrated
Applicable SongShow Plus Versions:
This article applies to all versions of SongShow Plus using Intel graphics
* Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *
NOTE: It is NOT recommended to use any integrated graphics solutions with SongShow Plus.
Symptom:
If you are using an Intel graphics solution, either as an integrated CPU solution or a discrete graphics solution and you are getting DirectX error messages in SongShow Plus, you may have an unsupported solution in use. This may also present as a hang/freeze of the projected content when using DirectX related functions such as transitions, shadows and other effects.
Possible Cause:
In 2022, Intel dropped native DirectX 9 support for the integrated Iris/Xe/UHD graphics solutions commonly found in 12th Gen (and later) Intel CPUs and Intel Arc GPUs. These solutions no longer support DirectX 9 natively.
Possible Solution:
If you have a pre-Gen 12 solution AND driver it may still work as expected. If you have this solution on a notebook that has dual graphics solutions, you should be able to force your laptop to only use the non-Intel solution. Refer to the KB article SI17 to force your laptop to use the add-in graphics rather than the integrated solution.
Possible Solution:
As a temporary workaround it is possible to discontinue the use of the features using DirectX 9. Generally, this includes ALL transitions and effects.
- Ensure that the opening screen setting is NOT set to the SSP Logo. This may be introducing a bad state in the renderer with Intel graphics. Change the setting to black:
- Start by opening SongShow Plus and from the main tool bar.
- Click Settings > Preferences then select the Opening Screen section.
- Set it to Black by selecting the Black radio button.
- Click on Save to close the Preferences window.
- Set all transitions to NO Transition.
- From the main toolbar select Slide Properties.
- For the All Media type set the Transition to No Transition.
- Set this for other media types (song etc) if they are set. Unchecked would be better.
- Ensure that no slideshows have transitions set. These can be edited out in Slide Builder.
- Disable all effects in Slide Properties.
- From the main toolbar select Slide Properties.
- Check all sections to ensure that no effects, transitions or shadows are applied.
Possible Solution:
As a temporary workaround it is possible to disable the use of the GPU. This should only be used as a temporary workaround or for troubleshooting purposes. Follow the instructions found in this article for more details. Changing the High End Graphics - Use GPU - setting in SongShow Plus
Permanent Solution:
Replace all integrated graphics solutions with add in graphics solutions from Nvidia or AMD.
If this does not resolve the issue, contact the support team for assistance.
(DI15)