SongShow Plus

The projected output appears to be frozen

8/19/2022

Applicable SongShow Plus Versions:
This article applies to all versions of SongShow Plus

* Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

Symptom:
The projected output appears to have stopped responding. Attempts to re-present objects has no affect. This may occur after a variety of other operations.
----
Possible Cause:
UAC elevation can cause the projected output to stop refreshing. This is caused by the secure desktop action of UAC.

Possible Solution:
Avoid UAC elevation while presenting.

Possible Solution:
Change UAC settings to prevent secure desktop activation.
---
Possible Cause:
Presentation of a PowerPoint slideshow with fixed resolution set. This will change the output display and possibly the control display resolution causing the projected output to become unresponsive.

Possible Solution:
Avoid using the Fixed Resolution setting in PowerPoint.
---
Possible Cause:
Other error when presenting a PowerPoint slideshow causing the projected output to become unresponsive.

Possible Solution:
There may be other instances of PowerPoint use that cause this behavior. Refer to TS219.

If this article does not resolve the issue, contact the Support Team.

(TS105)