DVD Mark In and Mark Out points are not set or triggered as expected

Applicable SongShow Plus Versions: 
This article applies to all version of SongShow Plus 

 **NOTE - SSP does not "rip" or actually save the content from the DVD, it only points to it in the DVD drive.   This practice, while still technically supported, is discouraged.  Getting the content in the video form and using it that way in SongShow Plus is far more reliable.  

Symptom:
When using DVD playback and trying to set the Mark In and/or Mark Out points they seem to not set or play exactly where they are set or the user is not able to select the exact point that they are trying to start of stop the DVD playback at.

Possible Cause:
The specific cause is unknown but it has been observed that this does occur.  It has also been observed that the behavior varies between types and lengths of DVDs and the DVD player software that is used.  The granularity of the Mark In/Out selections seems dependent on these factors.

Possible Solution:
Through trial and error attempt to get the points as close as possible to fit your needs. 

Preferred Solution:
Convert or obtain the content from the DVD in a video format instead.  This will allow the user to select the exact content that needs to be played and eliminate the need for the marking altogether.  Users have a variety of software tools available to them to do this on their own and the content may already be available from their content provider.


If this article does not resolve the issue, contact the Support Team.

(TS225)