SongShow Plus displays are not correct at startup / launch /open / display / configuration
Applicable SongShow Plus Versions:
This article applies to all versions of SongShow Plus
* Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *
Symptom:
When starting SongShow Plus, all displays are not in the same/correct order or are not detected as expected.
Possible Cause:
This is most likely caused by Windows reassigning the display devices at start up. SSP does not actually detect the displays itself, it relies on Windows to give the assignment. Once set in SSP they stay the same and are not dynamic. If Windows changes, however, the "original" assignment in SSP is no longer correct.
Physical display devices may not be turned on when SSP is started or even when the system is started.
Connection to the display device may have been temporarily disrupted causing it to be missing or re-detected. This can happen with direct cable issues or network / WIFI connected display devices.
**Windows 11 NOTE** - Windows 11 has a new setting in the display settings called "Remember window locations based on monitor connection" that is supposed to be checked by default and is supposed to prevent "random" display assignment changes. It has been found that some Windows updates are unchecking this option. Please ensure that this option is ALWAYS selected to aid in SSP display stability.
Possible Solutions:
Best practice is to always have all target display devices (monitors/panels/projectors/TVs etc) turned on BEFORE starting/booting the SSP projection computer. This will ensure that all resources are available when SSP is started. Use the following guidance when starting the projection system:
- Start with the Projection computer turned off.
- Turn on ALL display devices that will be used with SongShow Plus projection computer. If they are already powered on, ensure they are not in sleep/low power mode.
- Turn on all switch or extender/boost devices for attached devices.
- Start the projection PC and ensure that Windows detects all attached devices for SSP projection.
- R-Click on Windows desktop and select the Windows Display Settings.
- If all your devices do not show up you need to contact your local IT team to ensure devices/Windows is working as expected.
- Launch SongShow Plus.
- Open the SSP Display settings and check/set the device to be used for each SSP Display Window.
- From the main SSP toolbar select Settings > Display...
- For each external device you have connected ensure they are selected/configured properly. If needed, use the Identify Displays toggle to show identifier numbers on each physical display device.
- Once set as desired, Apply and click OK
- Once saved, display a test image from the Media Panel to ensure targets are set correctly.
**Windows 11 NOTE** - Windows 11 has a new setting in the display settings called "Remember window locations based on monitor connection" . Please ensure that this option is ALWAYS selected to aid in SSP display stability.
- Right-click the Windows desktop.
- Select Display Settings.
- Settings should open to System > Display.
- If not already, expand the Multiple displays settings section.
- Locate the Remember window locations based on monitor connection setting.
- Ensure that the check box is selected.
- Close settings.
NOTES:
- If external devices are added/removed it will affect this process. re-run the setup procedure.
- If the Projection PC is left on all the time it should maintain this order, however, if the PC "loses" a device because it or the device enters a sleep/low power mode a re-set may be needed.
- SongShow Plus display settings are static and will not detect changes. SSP only knows what the PC tells it regarding displays at the time of configuration and if this changes after initial setup, a reconfiguration may be needed.
If this article does not resolve the issue, contact the Support Team.
(TS304)