Floating point error when trying to activate SongShow Plus

2/24/2021

Applicable SongShow Plus Versions:
This article applies to all versions of SongShow Plus.

Symptom: 
When trying to activate SongShow Plus, the user gets an error message referencing valid floating point value for double type.  Activation is not successful.

Possible Cause:
The Operating System may be set up in a non-English or non-US mode.  The region or locale setting is the main place that this is set.

NOTE: SongShow Plus does not support non-English versions of Windows or non-English/US settings in the English versions of Windows.  

Possible Solution:
Change the Operating System Locale and Region setting to English/US.

This can vary slightly between operating systems but in most cases is found in the Regional and Language Options settings.  There are two places of interest once you get to this setting, the Location and Administrative tabs.  Check both of these and change them to English or US if they are not currently set that way.

After changing this back to English/US settings restart the Operating System. The SongShow Plus activation should work as expected.

(TS325)

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