SongShow Plus appears to be unresponsive after importing a song or media file

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus 9.x and Later

   * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *    

Symptom:
During the import of either a song or other media file, SSP becomes unresponsive. (370/435/635/1052)

Possible Cause:
At the end of the import processes, there is an options menu that populates. In this case, this menu is waiting for a selection and has either opened on another enabled display (not the Presenter window) or it has appeared behind the Presenter window.

Possible Solution:
There are two possible solutions:

• Locate the dialog box on another display (looking at other displays) and select the desired option.
• Press enter to select the default option. 

Either of these should allow interaction with SSP again.

These articles will provide additional specifics - Action Menu - File or Action Menu - Songs

You can also view this video that demonstrates the cause and solution.

If this article does not resolve the issue, contact the Support Team.

(TS367)