Timers and PowerPoint Presentations may cause SSP to stop responding

8/8/2022

Applicable SongShow Plus Versions: 
This article applies to SongShow Plus 9.x and Later

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

UPDATE: Before proceeding, review the updates to Microsoft PowerPoint use in SongShow Plus found here.

Symptom:
SSP may stop responding if a PowerPoint slide show is played after a SongShow Plus timer has run in a program or from the database.  A restart of SongShow Plus is required.


Possible Cause:
This is currently a known issue under investigation.  This does not happen 100% of the time or on every configuration.  When it does fail, it seems to occur anytime a timer is used.  Regardless of the order in the program, after the timer is played and the PPT is initiated, SSP will stop responding.

 

Possible Solution:
Find an alternative to internal SongShow Plus Timers.  There are other configurable video based timers available online.

Possible Solution:

Convert PowerPoint slide show content to the SlideShow Builder format. SlideShow Builder slide shows are compatible with the SongShow Plus timers.

 If this article does not resolve the issue, contact the Support Team.

(TS37)

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