Activation - Communication with the server has failed

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus.

  * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. * 

Symptom:
During activation, usually after entering the Org ID and password, the user receives an error message - Communication with the server has failed. 

Possible Cause:
If a SongShow Plus Version 8.5 or older is being used, there is a TLS limitation that no longer allows activation online. 

Possible Solution:
Contact the Support Team and include the error message in the report as well as the name of the license being activated if known - Support intervention for offline activation (EO014) may be required.

Possible Cause:
Fora all versions, it is possible there is a server-side error preventing account access for activation. (1119)

Possible Solution:
It is possible that the activation servers are temporarily offline.  Wait 10 minutes and try again.

Possible Solution:
If this persists, contact the Support Team and include the error message in the report as well as the name of the license being activated if known - Support intervention for offline activation (EO014) may be required.

If this does not resolve the issue, contact the Support Team.

(TS376)