Why is there an exclamation point red yellow triangle in the Program?

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus 

  * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. * 

Symptom:
When viewing a program there are one or more exclamation point(s) in the Program on items. This is most likely to occur when a saved program is opened but it can happen when creating a program as well. This also may be observed as a red or yellow triangle with the exclamation point inside.

Possible Cause:
If the content that has the error is a PowerPoint file, it may not be supported.  While SSP does support limited use of PPT files, it does require that a supported version of Microsoft PowerPoint is properly installed on the local machine.

Preferred Solution:
Create all slid show content natively in the SongShow Plus Slide Builder - This does not require any 3rd party software.

Possible Solution:
Review the articles related to Microsoft PowerPoint support and use in SongShow Plus and determine if it make sense to install.  If so, fully install a supported version of Microsoft PowerPoint and try again.

Possible Cause:
If some content that was added to the program has been moved or deleted since the program was last saved it will cause this error.  It is also possible that it was only temporarily unavailable at the time the program was loaded.

Possible Solution:
If you encounter this error, you can either reload the object or replace/relocate the object.

Reload

• Right click the object in the program and from the menu select the Reload option.   This might clear the exclamation point.

Replace/Relocate

• Right click the object in the program and from the menu select the Replace or Relocate option.  
• A dialog will open to browse for a replacement from the current database.
• Browse the available files and select the desired file.
• Click the Open button.
• The program should update with the new content.

If this does not resolve the issue, contact the Support Team.

(TS393)