SSP blank black no missing background when displaying a song with a video background
Applicable SongShow Plus Versions:
This article applies to all versions of SongShow Plus
* Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *
Symptom:
When attempting to display a song with a video background applied the operation may initially show the background, but then SSP will display a blank or black slide background. While the song may advance the video background appears to be missing or just blank. In some cases SSP may stop responding when transitioning to the next slide. (1295)
Possible Cause:
It appears that in some cases the simultaneous generation of thumbnails in the Media Control panel and the presentation output OR conflicts with transitions will cause SSP to display a blank/black background instead of the designated video. The program/song may advance but will not show the background video. The next object to be displayed may or may not work as expected.
This is under investigation.
There are several possible solutions listed below. Please review and try them all before submitting the information to us.
Possible Solution:
A possible workaround suggestion is to verify the selected media is working as expected. In some cases the source video is the problem. To check the content outside of the background use, add it to a program and ensure that it will play as expected as a program object:
- Launch SongShow Plus
- Create a new program to test your videos.
- Add the desired background video as a standalone object in the program.
- Play the video from the program and let it play all the way to the end.
- Right-Click the video and select Playback Settings > Loop and Completion Options...
- Check both the Fade In and Out check boxes and set the Loop Media setting to Yes.
- Play the video again and allow it to loop through at least 3 times.
Possible Solution:
A possible workaround suggestion is to verify the transition settings. In some cases the Fade transition was applied but with no option selected. The default should be "Full" but in some instances this is left blank. To check and correct this:
- Launch SongShow Plus
- Check both the Program and global Slide Properties settings for the Transition settings. You may also need to check other layers of Slide Properties such as the song file itself. Refer to this article for details.
- If the Fade (or other) transition is set, ensure that a valid option (if there are any) is selected.
Possible Solution:
A possible workaround suggestion is to turn off the thumbnails in the Media Control panel.
- Launch SongShow Plus
- From the main toolbar select Settings > Preferences > Song Media Control
- Under the Show option, select Titles Only.
Possible Solution:
A possible workaround suggestion is to ADD a Blank Slide between program objects (song, scripture, etc) with video backgrounds in the Program panel.
- Open the program under test.
- Locate two adjacent program items with motion backgrounds.
- Select the first item, then right click it to open the options menu.
- Select the Insert Item > Blank Slide option.
- Once added, select and right click the new blank slide to open the options menu.
- Select the Slide Properties > Background group.
- Select Single Fill - Solid Color - Black.
- Set Base Color transparency to fully Opaque (no transparency) - Click the Base Color expand option (down arrow) to view the transparency slider.
- Click Apply.
- Select Transition group.
- Set to No transition.
- Click apply and close.
- Save the Program
- Restart SSP and re-open program.
- Try walkthrough of program presentation again to see if issue still occurs.
FYI - Once this configured blank slide is created in the program you can copy/paste to other spots in the program if you have other similar pairs of content.
(TS403)