Check For Updates fails - unable to run

4/11/2024

Applicable SongShow Plus Versions: 
This article applies to versions 9.1 and earlier of SongShow Plus

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *

Symptom:
When trying to complete an update installation through the Check for Updates tool, the user gets an error message indicating that the tool is unable to run and a second copy may be running. 

Possible Cause:
This is caused by an out-of-date updater file.  

Preferred Solution:
There are known issues with the Check for Updates tool in versions 9.1 and earlier - download the latest build from the website instead and install manually.  

If this does not resolve the issue, contact the Support Team.

(TS419)

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