When presenting a video or image the orientation is incorrect - it either appears sideways or upside down

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  

Symptom:
When presenting a video or image the orientation is incorrect - it either appears sideways (portrait instead of landscape) or upside down.  SSP video playback does not detect video orientation. (98)

Possible Cause:
This is most likely caused by an incorrect default orientation in the subject video/image.  This can happen primarily with video from a cell phone or other mobile camera device.  Currently SSP does not specifically look for this or try to correct the orientation of the video. The assumption is that all videos/images are properly formatted to landscape for computer use.

Possible Solution:
Re-render the video/image with the correct default orientation set to landscape.

If this article does not resolve the issue, contact the Support Team.

(TS437)