AV1 (AV01) AOMedia Video 1 videos will not play correctly in SSP

Applicable SongShow Plus Versions: 
This article applies to all versions of SongShow Plus

 * Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *  

In SongShow Plus 9.3, support for AV1 (AV01) AOMedia Video 1 video has NOT been added yet.  

Symptom:
AV1 (AV01) AOMedia Video 1 videos will not play correctly (or at all) within SSP.  In most cases an alert will indicate that the CODEC necessary to play the file is not installed on this system or is not compatible with this application. It is  also possible that no message will be displayed and it appears to play, however, no video/audio is actually rendered. This may also be observed when adding a video to the program panel with the result of a red X next to the item.  In either case the file will not play, or play correctly, in SongShow Plus.  (1742)

Possible Cause:
The Windows AV1 (AV01) AOMedia Video 1 Plug-in is not installed.  SSP does not support AV1 (AV01) AOMedia Video 1.

Possible Solution:
Even if installed, this video CODEC is not yet supported in SongShow Plus.

If this article does not resolve the issue, contact the Support Team.

(TS454)