Mobile Control - Current program not displaying in the app

10/12/2023

Applicable SongShow Plus Versions:  
This article applies to all versions of SongShow Plus using Mobile Control.

NOTE: SongShow Mobile Control 1.0 and Mobile Control 2.0 have been replaced with the Mobile Control (PWA).  These apps are no longer available in any mobile app store. If you still have the app installed it may or may not work. These are fully deprecated, and no further support will be offered.

Symptom:
When using the Mobile Control app and the user attempts to display the Current Program it will not display.

Possible Cause:
Corrupted text or hidden special characters in one or more songs that are in the program that is to be displayed.  These are most often inserted when cutting/pasting text from another application rather than typing in the song text. This seems to be related to end of line return when blank lines are added.

Troubleshooting Steps:

  1. Remove all songs from the program and try to view it again in Mobile Control.
  2. Add the songs back one at a time until you determine the suspect song.

Possible Solution:
Edit the suspect songs to remove any extra hidden characters by deleting any extra lines or end of sentence returns.  When editing in the song editor these can simply be removed and re-added to restore the song to the original look.

If this article does not resolve the issue, contact the Support Team.

(MC023)

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