Socket Error occurs when selecting system in SongShow Mobile Control*

(MC025)

Applicable SongShow Plus Versions:
This article applies to SongShow Plus 9.0 and Later using SongShow Mobile Control.

Symptom:
When connecting to machines on the network it will find and list them but then display a Socket Error when selecting them - Error #22 (Android) or Error #65 (iOS) will be presented.

Possible Cause:
This is a known issue related to IPv6 support.  If the host network does not fully support IPv6, these errors will occur.

Possible Solution:
Update your router and WAN to fully support IPv6 Protocol.

Possible Solution:
Update your local system network interface settings to disable the use of IPv6.

Steps:

  • Open the local system Network and Internet settings panel.
  • Under the Network Connections, find the adapter that is used to connect to your local network.
  • Open the Properties tab of this device and find the TCP/IPv6 setting option and un-check it.
  • Click OK and close windows.

After this is complete and you restart both SongShow Plus and SongShow Mobile Control, you should be able to connect to and control your systems.


(MC025)

2/4/2020 2:55:57 PM
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