How do I recover a SongShow Plus version 9 license to use on another machine?

Applicable SongShow Plus Versions:
This article applies to all SongShow Plus 9.x versions.

Thank You for using SongShow Plus!

From time to time you may need to manage the SongShow Plus licenses that you have. 

NOTE: Activation and license Managment requires an active internet connection.  If you do not have this, contact the Support Team for Offline activation.

There are 5 operations available to users for SongShow Plus license management:

• Activate License 
• Deactivate License 
• Switch License 
• Convert to Projection  
• Recover License 

If you are not sure this is the correct operation, refer to FAQ55 for additional information.

You will need to know the following to successfully recover a SongShow Plus license:

• Your organization's Customer Account ID and password (to acquire the license). If you need help finding this, refer to FAQ010.
• The name of the license you want to recover and/or reuse. This state usually happens when a machine becomes inoperable unexpectedly and a proper deactivation is not possible. This may be obtained from your Organization's Account page under List Machines by comparing the list with known active machines.
• NOTE: If you do not know this information it may be best to contact the Support Team before proceeding.
• Local system administrator rights (to apply the license) for the machine you are activating.

To recover a SongShow Plus 9.x license (Projection or Workstation) to use on another machine, do the following:

• Once SongShow Plus is installed a desktop shortcut will appear - click that link to launch SongShow Plus.
• A message indicating activation is needed should be presented. Click OK to proceed.
• Select the option to activate as projection or workstation and click Next.
• Confirm that you have a SongShow Plus license by selecting Yes and clicking Next.
• Enter your organization's Customer Account ID and password and click Next.
• Select the type of license (Projection or Workstation) to be recovered for this machine and click Next.  
  • If only one license is available of the type selected, the activation process may automatically select it and proceed.  If not, select the None of the Above option.
  • If more than one license is available, select the None of the Above option from the list.
  • In most cases there will be no licenses available - select the None of the Above option.
• Click Next.
• Select the Re-use an existing license option and click Next.
• This dialog will list all activated licenses of the type selected.  Some of these may still be in service so you will need to verify the status. Select a known lost or abandoned license for reuse.
• Click Next to proceed with the activation process.  NOTE: Elevation may be required during this process. Enter Admin level credentials and proceed.
• Once completed, click Continue. SongShow Plus will automatically restart.

Congratulations, SongShow Plus is now recovered and activated.

 Training Videos - A video walk-through of this process is available.  Locate the video on the training page - Activating SSP > Re-using A License

Depending on your current subscription level, you can go to the GoFishMedia website training page and log in with the same Customer ID and password that you use to log in to the SongShow Plus site or activate SongShow Plus. Review this article for more details.

If you are unable to complete this successfully, please contact the Support Team.

(FAQ58)