SSP not responding / hangs / hang / freezes / freeze locks up when displaying a song with a video background
Applicable SongShow Plus Versions:
This article applies to all versions of SongShow Plus
* Updates correcting this issue may be available. Ensure that you are using the most current build of SongShow Plus from the Download page before proceeding. *
Symptom:
When attempting to display a song with a video background applied the operation may initially complete but then SSP will stop responding or freeze. While the song may advance the video background appears to be frozen. (1295)
Possible Cause:
It appears that in some cases the simultaneous generation of thumbnails in the Media Control panel and the presentation output will cause SSP to stop responding. The program/song may advance but will stop responding or freeze at the next object to be displayed.
This is under investigation.
Solution:
A possible workaround suggestion is to turn off the thumbnails in the Media Control panel.
- Launch SongShow Plus
- From the main toolbar select Settings > Preferences > Song Media Control
- Under the Show option, select Titles Only.
(TS402)