Knowlege Base Articles Search SongShow Plus FAQsCan SongShow Plus display song chord or lead sheets? (FAQ70)How do I update a version 9 License After Subscription Update or Renewal? (FAQ69)Where do I find self-help resources and training for SongShow Plus? (FAQ68)How do I add an available bible scripture translation to SongShow Plus? (FAQ67)How do I setup and manage my Forums access? (FAQ66)Does SongShow Plus work on Windows 11 ? (FAQ65)SSP Website - User log in and Roles - Which one do I use? (FAQ64)How do I know if there is new content on the SongShow Plus website? (FAQ63)How do I sign in to the SongShow Plus website for the best experience? (FAQ59)How do I manage the SongShow Plus website notifications? (FAQ60)How do I send a User Invitation - invite for SongShow Plus? (FAQ61)How do I redeem a User Invitation - invite for SongShow Plus? (FAQ62)How do I manage my SongShow Plus version 9 licenses? (FAQ55)How do I deactivate SongShow Plus version 9? (FAQ56)How do I convert a SongShow Plus version 9 Workstation to a Projection license on my machine? (FAQ57)How do I recover a SongShow Plus version 9 license to use on another machine? (FAQ58)How do I create a SongShow Plus Evaluation license for a new machine? (FAQ54)How do I create a SongShow Plus version 9 license for a new machine? (FAQ50)How do I create a SongShow Plus version 9 Projection license for a new machine? (FAQ53)How do I create a SongShow Plus version 9 Workstation license for a new machine? (FAQ51)How do I obtain a SongShow Plus version 9 Site license? (FAQ52)What version(s) of SongShow Plus do I have available? (FAQ48)How do I activate SongShow Plus version 8 for non-evaluation use? (FAQ47)How do I move a SongShow Plus version 8 license to another machine? (FAQ46)How do I re-use a SongShow Plus version 8 license from a decommissioned machine? (FAQ45)How do I activate SongShow Plus version 9 for non-evaluation use? (FAQ42)How do I move or switch a SongShow Plus version 9 license to another machine? (FAQ44)How do I re-use a SongShow Plus version 9 license from a decommissioned machine? (FAQ43)What version of SongShow Plus do I have installed on my machine? (FAQ41)SongShow Plus 9.x Presenter Control window is showing up with a dark theme - Can I change that? (FAQ40)What Bibles are available in SongShow Plus? (FAQ39)How do Slide Properties within SongShow Plus work? (FAQ38)Does SongShow Plus work on Windows 10? (FAQ37)Online Services - OneDrive (FAQ36)How do I turn off the News updates at startup / launch /open? (FAQ35)How do I update a version 7 License After Subscription Renewal? (FAQ7)What fonts are supported in SSP/SSB? (FAQ29)Will integrated graphics solutions work for SongShow Plus on Desktop / Notebook / Laptop / All-in-One devices (FAQ28)What web browser should I use with SSP? (FAQ27)Opening Screen - How do I make my organization logo appear when I launch SongShow Plus? (FAQ26)What website exceptions are needed for SSP if we use a web filter? (FAQ25)Does SongShow Plus support languages other than English? (FAQ30)Can I use content created in a different version of SongShow Plus? (FAQ24)Can I build announcement and sermon note slide shows using SongShow Plus? (FAQ17)Does SongShow Plus require dual monitors? (FAQ20)Does SongShow Plus support external video devices? (FAQ19)Does SongShow Plus support video files? (FAQ18)Does SongShow Plus™ support Microsoft PowerPoint® (PPT) slide shows? (FAQ22)Does SongShow Plus™ work with other slide show applications? (FAQ23)Is there a renewal fee required to keep using SongShow Plus™ after the first year? (FAQ21)What are the system requirements for SongShow Plus? (FAQ12)What Third Party bible scripture translations are supported in SongShow Plus? (FAQ16)What is the difference between SongShow Plus™ and Microsoft PowerPoint®? (FAQ13)What songs come with SongShow Plus™? (FAQ15)Will SongShow Plus run on Apple Mac computer? (FAQ11)How do I download older builds of SongShow Plus? (FAQ8)How do I remove a SongShow Plus License from a Machine? (FAQ9)Where can I find my SongShow Plus Customer Account ID? (FAQ10)Can I have multiple workstations and if so, what issues are there? (FAQ4)Do I need an unlock code for a Workstation license? (FAQ3)What's the difference between a Projection license and a Workstation license? (FAQ2)When I install a new version of SongShow Plus, will I lose my previous files, settings and songs? (FAQ5) SongShow Plus InformationSlide Builder (SSB) Preferences - A Primer (SSP183)Song Titles and Parenthesis - Editing Song Titles (SSP182)SSP Best Practices - Housekeeping for SongShow Plus - Rename or Delete Slide Properties Files (SSP181)PowerPoint (PPT) slideshows - Import and conversion - Individual Images (SSP180)Slide Builder - Slide Show Slide Properties Themes - A Primer (SSP179)SongShow Plus Display Settings - Presenter Window / Control (SSP178)SongSelect Online - How do I import songs in SongShow Plus? (SSP177)SSP Best Practices - Moving your Notebook / Laptop / All-in-One device between physical locations - Display Settings (SSP176)Printing in SongShow Plus - Print Song or Slide Show or Image (SSP175)How can I change the bible scripture translations in my program? (SSP174)SSP Media Indexer - A Primer (SSP173)SongShow Plus Display Settings - Identifying Displays -- Windows vs SongShow Plus (SSP172)Slide Builder Assistants - A Primer (SSP171)Using SongShow Sync to keep all Programs up to date on all machines (SSP170)How many songs do I have available? number of songs (SSP169)Using SongShow Sync to keep all Songs up to date on all machines (SSP168)Recommendations and tips when upgrading your projection hardware projector TV screens (SSP167)License Management - How do I update / change the machine license name on my account? (SSP166)Configuration Settings - Share Properties Files (SSP163)Slide Properties - Song Text Layout - Build Options - using Emphasis Animation (SSP164)Slide Properties - Song Text Layout - Build Options - Full verse to Main with subset text in Lower Third using Emphasis Animation (SSP165)How do I make the Songs auto advance? Convert Song To Slide Show (SSP162)SongShow Plus Display Settings - DeckLink TOLV IMAG (SSP161)SSP Best Practices - Media Import Importing Recommendations for SongShow Plus (SSP160)SongShow Plus Display Settings - Output Window - Additional Projection (SSP159)Slide Properties for Songs - Text motion using Pan / Zoom (SSP158)Slide Properties for Songs - How to edit or delete clear remove (SSP157)NDI (Network Device Interface) with TOLV (Text Over Live Video) and Lower Third in SongShow Plus - vMix WireCast OBS (SSP156)Slide Properties - Song Text Layout - Build Options - mixed build settings conflict (SSP155)SongShow Plus Display Settings - Output Window - Lower Third (SSP153)SongShow Plus Display Settings - Output Window - Other (SSP154)SongShow Plus Preferences - A Primer (SSP152)Song import or creation using tools other than SongSelect > Clipboard - PPT - Word - PDF - RTF - Text - XML (SSP151)Slide Properties - Using layers effectively for Backgrounds (SSP150)How to use Display Masks in SongShow Plus (SSP149)Countdown Timers in SongShow Plus (SSP145)Rotation setting methods in SongShow Plus (SSP146)Shadow Settings in SongShow Plus (SSP147)Using Audio Tracks in SongShow Plus - Song - Slide Show - Program (SSP148)SongShow Plus Display Settings - Output Window - Stage/Preview Split (SSP144)SongShow Plus Display Settings - Output Window - Main Projection (SSP141)SongShow Plus Display Settings - Output Window - Preview (SSP142)SongShow Plus Display Settings - Output Window - Environmental Projection (SSP143)SSP Best Practices - Housekeeping for SongShow Plus - Program Files (SSP140)Media Use in SongShow Plus - A Primer (SSP139)SSP Best Practices - Moving or Transferring a program or slide show to another SongShow Plus system - Package To Go (PTG) (SSP138)Scripture Build options - show or hide version, verse numbers or reference. (SSP137)SongShow Plus Display Settings - Output Window - Stage (SSP136)Slide Builder (SSB) - Setting the default aspect ratio for content creation - canvas (SSP133)What is an aspect ratio and how is it relevant to SongShow Plus (SSP134)SongShow Plus Display Settings - Minimize Window - how to Minimize the Presenter Window (SSP135)SSP Best Practices - Downloading, Installing, Updating and Activating SongShow Plus (SSP132)SongSelect (CCLI) - Auto Reporting feature - A Primer - Tracking (SSP131)How do I make a list of song titles available in SongShow Plus? (SSP130)SSP Best Practices - Housekeeping for SongShow Plus - Media Files (SSP128)SSP Best Practices - Managing Presenter Window (Control) Layouts for SongShow Plus - Layout (SSP129)SSP Best Practices - Embedded - Using a single Display for SongShow Plus (SSP127)SSP Best Practices - Media Recommendations for SongShow Plus (SSP126)SSP Best Practices - Windows Display Settings for SongShow Plus (SSP124)SSP Best Practices - Windows System Start Up and Shutdown for SongShow Plus (SSP125)SongShow Builder - A Primer (SSP123)SSP Best Practices - Multiple Versions of SongShow Plus - run - install - remove (SSP122)Configuration Settings - Media Files Location - Path (SSP121)SSP Best Practices - Workstation Activations (SSP120)PowerPoint (PPT) slideshows - Import and conversion - New SSP slide show (SSP118)PowerPoint (PPT) slideshows - Import and conversion - Video file (SSP119)SSP Best Practices - Housekeeping for SongShow Plus - Song Files - Song Management - edit, delete or hide songs (SSP117)All about Slide Builder User templates (SSP116)SSP Best Practices - Using SongShow Sync (SSP115)SongShow Signage is not working - What do I do? (SSP114)SongShow Signage - A Primer (SSP112)How to use SongShow Signage - Basics (SSP113)External Players ( PowerPoint (PPT) - Web Pages - DVD ) and how they are used in SongShow Plus (SSP111)What is SongShow Connect? (SSP110)SongShow Plus Display Settings - Output Window - A Primer (SSP109)SongShow Sync - A Primer (SSP107)SongShow Sync and file consolidation - Program or Slide Builder (SSP108)SongShow Drive - A Primer (SSP106)Slide Properties - Quick Select option behavior (SSP105)Changes to the addition of Scriptures to a program - Selected Verses (SSP103)Slide Properties - Scripture Text Layout - Emphasis animation (SSP104)Network Machine - setting up shared resources in SongShow Plus (SSP102)SSP Best Practices - Media file size recommendation (SSP101)Live Video Aspect Ratio is limited to 4:3 ratio (SSP99)SSP Best Practices - Optimal system working environment for SongShow Plus (SSP98)Applications interfering with the proper operation of SongShow Plus (SSP94)SSP Best Practices - Windows Operating System Upgrades and Updates and SongShow Plus (SSP81)Expected Mute / Clear behavior in SongShow Plus (SSP96)DeckLink Limitations - SongShow Plus Features not supported when using the DeckLink plug-in (SSP95)SSP Best Practices - Running (or not running) the diagnostic trace file (SSP93)SSP Best Practices - Video Card Settings (SSP92)Group application of properties in Slide Builder (SSP91)Using the Messaging options in the Improv Panel - Stage Message - Instant Message (SSP90)SSP Best Practices - Editing song titles for search (SSP89)SSP Best Practices - Moving or Transferring media files to another SongShow Plus system - Backup / Restore (SSP88)SSP Best Practices - Desktop appearance and Screen Saver (SSP86)SSP Best Practices - Manage your Default Slide Properties (SSP87)SSP Best Practices - System Sounds (SSP85)Video Devices show the controls for tuner and channel but are grayed out (SSP69)DPI settings supported in SongShow Plus (SSP62)Applications interfering with the proper operation of the H.264 (AVC) plug-in (SSP61)SongSelect Download File - .txt and .usr File import into SongShow Plus (SSP52)Alert - RME is either not installed or is corrupted after July 2008 Update (SSP49)Duplicate songs in the songs database (SSP45)VISTA / Windows 7 - Trace files in Standard user accounts (SSP38)Enhanced Spell Checker indicator markings issue (SSP33)October 2007 Edition change - Functional change to the Auto-case feature (SSP30)VISTA - SSP does not show proper live thumbnails in Flip-3D when minimized (SSP21)Effects Collection 1 Complementary license for current Basic License holders (SSP20)Multiple TWAIN image captures from devices are not supported (SSP17)Preview window scaling may not seem to match output screen. (SSP14)Some new effects appear differently depending on the order of application. (SSP15)Sometimes when editing slides with video in SSB the frame preview does not appear (SSP18)PAL DVD support in SSP (SSP13)Playing DVDs through SSP (SSP12)When I make a photo slide show the file gets really big. Why? (SSP11)How do I add a song to the ShortList? (SSP6)How do I copy songs that I've added to my Workstation computer to the Projection computer? (SSP7)Last night I typed in several songs, and this morning they are all gone. (SSP4)My ShortList is missing songs. (SSP5)SongShow Plus won't let me change the lyrics of a song. (SSP1)When adding a new song, why do I get a message that the song already exists? (SSP9)Why do I now have two copies for each of the example songs? (SSP8)Why does the font size change between songs and verses, and how do I make it stop? (SSP10) Mobile Control InformationMobile Control (PWA) - Controls, Settings and Use (MC34)Mobile Control (PWA) - Unable to locate or connect from mobile device (MC33)Mobile Control (PWA) - Best Practices for Setup (MC31)Mobile Control (PWA) - webpage error indicating server cannot be found or the site cannot be reached - timeout - IP Address (MC32)Mobile Control (PWA) - webpage error indicating connection is not secure (MC30)Using Mobile Control (PWA) on devices - QR Code (MC28)Mobile Control (PWA) - A Primer (MC29)Mobile Control (PWA) - webpage error occurs when selecting a machine (MC27)SongShow Mobile Control app will not run on Android 11 or later (MC26)Socket Error occurs when selecting system in SongShow Mobile Control (MC25)Mobile Control - Current program not displaying in the app (MC23)Mobile Control - Stage Monitor will not display images or video (MC22)Availability of the SongShow Plus Mobile Control Apps (MC21)Mobile Control - Network Device settings preventing wireless connection to host machine (MC19)Mobile Control 2.0 - SongShow Plus or the Mobile Control app becomes unresponsive or crashes when accessing a particular folder. (MC20)Mobile Control 2.0 - The app in use will not rotate (MC16)Mobile Control 2.0 - user is presented with a message indicating there was a communications timeout error (MC12)Mobile Control 2.0 - app only shows "Looking for machines..." in the machine list (MC11)Mobile Control - Firewall settings preventing connection to host machine (MC10)Acquiring and using the Legacy Android Mobile Control Apps for SongShow Plus (MC8)Mobile Control - Unable to connect to the host SSP system (MC4)Mobile Control has a delayed response or lag when selecting options (MC2) System Information Notebook / Laptop / All-in-One device performance and dual graphics technology (SI17)Unable to initialize SongShow Plus - Error - Module could not be found. 0x7E - Microsoft Windows regional variants may not have media support (SI16)Windows 10 - Updating to build 1809 not recommended at this time (SI15)SSL/TSL version changes affects several parts of SongShow Plus (SI14)Windows 10 - OS Security settings cause issues with SongShow Plus - Controlled Folder Access (SI13) Notebook / Laptop / All-in-One device performance and Intel SpeedStep technology (SI12)Power Management and Screen Saver setting recommendations for SongShow Plus (SI11)UAC - User Account Control - What is it and should it be enabled or disabled? (SI9)Windows Versions and SSP Compatibility (SI8)Running SSP in a Non-Administrator User Account (SI7)How to determine if you should update your drivers (SI6)My Notebook / Laptop monitor blinks when I play a video file (SI5)Displaying SongShow Plus and Performance considerations (SI4)SongShow Plus only works when I log in as Administrator (SI1)Video drivers (SI2) Hardware InformationSongShow Plus DeckLink Plug-in - Hardware Configuration information (HI8)Wireless Remote Control devices and SongShow Plus (HI7)Hard drive (HI5)System memory (HI4)CPU Hyper-threading Compatibility (HI1)Multi-core CPU Compatibility (HI3) Display InformationAMD support for DirectX 9 on Ryzen CPU integrated graphics solutions (DI16)Intel drops support for DirectX 9 on many graphics solutions - integrated or ARC (DI15)Splitting a Display output over two or more displays - Matrox Devices (DI14)Stretching a Display output over two or more displays - Matrox Devices (DI13)Matrox DualHead2Go and TripleHeadToGo solutions with SongShow Plus (DI12)DirectX 9.0c video cards required for high-end graphics (DI11)Video driver updates for laptops (DI10)Recommended Video / Graphics Cards (DI9) Software InformationDeckLink setup - DeckLink Configuration and LiveKey (SW34)Remote access to SongShow Plus using 3rd party software - possible errors (SW33)Streaming or recording of SongShow Plus outputs (Output Window) NOT using NDI (Network Device Interface) - vMix WireCast OBS ATEM (SW32)Streaming or recording of SongShow Plus outputs (Output Window) using NDI (Network Device Interface) - vMix WireCast OBS ATEM (SW31)SongSelect (CCLI) Account type - Paid or Free (SW30)SongSelect Online - Song import - error occurred - invalid character (SW29)NDI (Network Device Interface) and SongShow Plus - A Primer (SW28)DVD Playback support for SongShow Plus (SW27)Virus scanner hits on files related to SongShow Plus - block (SW25)Boot Camp and SongShow Plus (SW23)CrossOver Mac and SongShow Plus (SW22)VMware Fusion for Mac and SongShow Plus (SW21)Trend Micro PC-Cillin causes false positive for possible virus during SSP install (SW15)SongSelect Online - SongSelect (CCLI) songs may include song parts that are not supported (SW13)How do I import songs from another database into the SongShow Plus database? Also, can I convert another database into SongShow Plus™ format? (SW5)When I try to play a DVD Active Movie opens (SW1) Media InformationH.265 (HEVC) High Efficiency Video Coding video playback in SSP (MI20)H.264 (AVC - Advanced Video Coding) playback in SSP without the SSP H.264 Plug-in (MI19)Supported formats and CODEC combinations for Video and Audio (MI18)Decklink and PAL format video (MI17)Video file types supported in Video Chain (MI16)Anamorphic 16:9 videos do not display properly in SSP (MI15)H.264 (AVC - Advanced Video Coding) playback in SSP using the SSP H.264 Plug-in (MI14)Image File types and formats supported in SSP (MI13)Audio file types supported in SSP (MI12)Video file types supported in Background Improv (MI11)Video file types / extensions / specifications supported in SSP (MI10)MPEG2 video files do not show thumbnails in Background Improv (MI9)Data DVD vs Movie DVD (MI7)mpeg1 movies are choppy (MI6)AVI Files (MI5)Mpeg1 Files (MI3)Mpeg2 Files (MI2)Why is there a delay when using the Live Video feature? (MI1)WMV Files (MI4) TroubleshootingThe SongShow Plus NKJV bible scripture translation has an error in the book of Jeremiah - 3:13 -- Selected verse is blank in this version (TS446)Catastrophic Error or Access Violation occurs after selecting the "date only" option for the Program Name Template (TS445)Slide Builder User templates - Adding - Error - Stream read error. (TS444)Slide Builder User templates - Editing - Error - Cannot focus on a disabled or invisible window. (TS443)PTG - Package To Go does not proceed when clicking next - message: Still verifying the file destination. Try again in a few seconds. (TS442)SSP Media Indexer - No Media files are showing up in a particular folder in SongShow Plus after an update or import - indexer issue re-index (TS441)Planning Center Online (PCO) plans do not appear in SSP but do appear on the PCO website (TS440)The SongShow Plus New International Version (NIV 1984) bible scripture translation has a typo in the book of Psalms 98:8 (TS439)Planning Center Online (PCO) - PCO account sign complete but user is unable to retrieve plans (TS438)When playing a video the orientation is incorrect - it either appears sideways or upside down (TS437)SSP not responding / hangs / hang / freezes / freeze locks up when presenting advancing a song or slide (TS436)Catastrophic Error when previewing or pausing slideshow with audio chain (TS435)Getting a “Duplicates not allowed” error when attempting to backup song files (TS433)SongSelect (CCLI) - Activity Report tracking status indicator is not accurate (TS432)Scripture - Newly added scripture translation version does not appear in the Slide Builder (TS431)SSP Media Indexer - Previously present Media files are now duplicated in SongShow Plus after an update - indexer issue re-index (TS428)SongSelect Online - SongSelect account sign in complete but Authorization incomplete - authenticate - log in (TS429)Planning Center Online (PCO) - PCO account sign in complete but Authorization incomplete (TS430)The SongShow Plus New International Version (NIV 1984) bible scripture translation has a typo in the book of Malachi 2:16 (TS427)Unable to initialize SongShow Plus - Unable to create new base session (TS426)Mobile Control (PWA) - Unable to control secondary outputs as expected - Primary output advances instead (TS425)SongSelect (CCLI) - Auto Reporting feature not working as expected - Tracking (TS424)Mobile Control (PWA) - Unable to configure the settings in SSP - expected settings not displayed (TS422)SSP Media Indexer - Media file names are changed in SongShow Plus after an update - indexer issue re-index (TS423)The SongShow Plus KJV bible scripture translation has a typo in the book of Exodus 23:17 (TS421)Media Panel tabs are missing or hidden - view menu (TS420)Check For Updates fails - unable to run (TS419)Catastrophic failure error occurs when opening SongShow Plus - non US locations (TS418)H.265 (HEVC) High Efficiency Video Coding videos will not play correctly in SSP (TS417)The SongShow Plus NIV 2011 bible scripture translation has a text missing in the book of John 7:38 (TS416)DeckLink setup causes screen flicker or will not display output as expected (TS414)DeckLink setup with NTSC SD 480 resolution has flickering border artifacts during transitions (TS415)SSB - Slide Builder will not open from within the Presenter control SSP new slide show edit right click not working as expected. (TS413)Unable to sign in to the SongShow Plus website - Login failed (TS410)Forgot Reset Password option on the SongShow Plus website is not working recover (TS411)Change Password option on the SongShow Plus website is not working (TS412)Unable to play present show use Media file in SSP - will not open - blocked security (TS409)SongSelect Import - imported songs have typo when there is an apostrophe (TS408)Activation Error - unable to get current machine license - Machine key mismatch or No activation entry (TS405)The SongShow Plus NKJV bible scripture translation has a typo in the book of Romans 8:1 (TS404)External Folder import option will not close open work when importing media (TS401)SSP not responding / hangs / hang / freezes / freeze locks up when displaying a song with a video background (TS402)SSP blank black no missing background when displaying a song with a video background (TS403)Edits made to the song Theme list items are not saved (TS399)The song filter list for Theme does not match the edited list in the database tools. (TS400)The User Invitation - invite for SongShow Plus email was never received (TS398)Microsoft Windows S Mode - error - app isn't Microsoft verified - install (TS397)Range Check error occurs when editing or creating songs (TS396)Media Search - partial word search is not working as expected (TS395)SSP/SSB not responding / hangs / hang / freezes / freeze / waiting error while setting or changing background (TS394)Why is there an exclamation point red yellow triangle in the Program? (TS393)Activation Error - Offline - Contact Support (TS392)Save Program Error - unable to write - unicode - Special Characters dash (TS391)Slide Builder Assistants - Error Not Implemented occurs when trying to browse media files to add. (TS390)SongSelect Online - SongSelect account error - Authorization failed - authenticate - log in - sign in (TS389)Checkerboard gray box checker pattern appears on previews - either Slide Builder or SongShow Plus Presenter (TS388)SSP Media Indexer - Previously present Media files are missing from SongShow Plus after an update - indexer issue re-index (TS387)SongSelect Online - Importing songs in SongShow Plus results in a song title with failed message. (TS386)PowerPoint - Error Not Implemented occurs when trying to browse PPT files to convert. (TS385)Unable to initialize SongShow Plus. Reason: Cannot create file "C:\ProgramData\R-Technics\SongShow Plus\9.3\indexes\config.json". Access is denied. (TS384)Unable to create Slideshow - menu options gray grayed out - Media Files panel (TS383)PTG - Package To Go tool appears to be unresponsive after opening or Out of Memory error (TS382)Unable to Install SSP - Installer appears not to open - blocked (TS381)Powerpoint 2013 - per step conversion failed - some slide steps were not imported (TS380)Unable to save - options gray - Cued and Quick lists (TS379)There is a typo in my selected bible scripture translation or something is missing - how can I fix that? (TS377)The SongShow Plus KJV bible scripture translation has a typo in the book of Psalms 119:24 (TS378)Activation - Communication with the server has failed (TS376)SSB - Slide Builder indent properties are not working as expected. (TS375)SongShow Builder - latest build will not load on the website (TS374)PTG - Slide Show or Program content from Package To Go uploaded to Drive is not working as expected - An Error Occurred or Item Not Found (TS372)Audio track will continue playing in the background when previewed from the inspector panel or when adding it to a song. (TS373)Song Scripture or Text Slides Media Control thumbnails are slow to load when there is a lot of text included - Ensure Consistent size (TS371)Bible version labels are showing up twice when displaying scriptures (TS370)Slide Properties - Text Layout Word Wrap applied in the Program Panel - missing (TS369)Importing from the web pages panel fails with error - Update your browser or out of date - youtube vimeo (TS368)SongShow Plus appears to be unresponsive after importing a song or media file (TS367)Slide Builder Assistants - Text Slides Assistant - Text bullet or bullets do not appear as expected in a slide (TS364)Slide Builder Assistants - Completed Assistant slide show was not saved as expected. (TS365)SongShow Drive - Audio files will not upload (TS366)Alert - Unable to use PowerPoint presentation. Reason: Access Violation (TS363)Scripture - Transition not applied when presented from the Media panel (TS362)The Stroke treatment render option is missing or hidden (TS361)SongShow Plus does not import all settings from prior version on initial installation of new version as expected (TS360)Alert - Unable to use object effect - component requires DirectX (TS359)SongShow Sync - A problem has occurred - Access Denied error during Sync operation (TS357)SongShow Signage - Publish Failed - Client Error 413 or similar occurs during publishing operation (TS358)SSB - Slide Builder - Catastrophic error occurs when trying to add image backgrounds from Shift Worship or Microsoft Bing searches (TS355)Unable to sign in to the SongShow Plus website - no error presented (TS356)Themes - Text is missing or not visible in some dialog boxes using dark theme (TS354)Signage - Some videos do not play in published slideshow content (TS351)No Signage service found or 401 error in configuration tools (TS352)Signage player only shows the splash logo even after successful publishing (TS353)Fonts in my slide show are not showing up on the Signage Player display (TS349)Publishing to Signage Player does not work from a Sync folder (TS350)Slide Properties - Text Layout alignment options do not save as expected (TS348)Create or Acquire menu options are gray grayed out - unable to launch Slide Builder or other tools to import media (TS346)Error message during install indicates a file is missing (TS347)NDI (Network Device Interface) target machine not showing SongShow Plus source options (TS345)Activation - Workstation list will not generate - no error OR Unexpected error - Handle is in wrong state OR Retrieving Workstation licenses (TS344)Access Violation occurs when startup / launch /open of SongShow Plus (TS343)Video with audio track play back error - crash or error message - Access violation or Assertion failure. (TS342)Videos will cause SongShow Plus to crash or freeze when played. May get Access violation or Assertion failure (TS341)Slide Properties - Several property groups open slower than expected (TS340)PTG - Package To Go - assertion fail in Slide Builder with converted PPT (TS339)Check For Updates fails to complete the update install (TS338)Sync Error - Internal Server Error (500) - Special Characters - dash - apostrophe - quotes (TS337)Shift Worship login in SongShow Plus fails (TS335)Downloading of content from Shift Worship via the SongShow Plus file import fails (TS336)SongShow Drive - PTG - Package To Go is not uploaded when complete (TS332)SongShow Drive - An Error Occurred and No Connection error messages (TS333)SongShow Drive - Files sent using the Send To operation are not uploaded when operation is complete (TS334)USB camera will not automatically reconnect if disconnected while presenting in SongShow Plus. (TS330)SSP is unable to distinguish devices that enumerate with the same name i.e. multiple generic USB cameras for Video Devices (TS331)Vertical scroll arrows and/or item selections are missing. list items not available. SSP Presenter theme issue. (TS328)Problem selecting item from long list of effects from the slide properties effect page. (TS327)PTG - Package to go - List index out of bounds - audio track in songs (TS326)Activation - Machine stuck in an activation loop - will not stay activated. (TS324)Floating point error when trying to activate SongShow Plus (TS325)Song text of first verse does not show up on Stage Display (TS323)A gdiplus.dll or other access violation occurs when presenting a song. (TS322)Slide Properties menu does not work as expected when using the Windows theme (TS321)Some action dialog, pop up or menu windows following song creation or import will open on an unexpected display. SSP may appear to be not responding. (TS319)Some action dialog, pop up or menu windows following File Copy will open on an unexpected display. SSP may appear to be not responding. (TS320)Videos imported from a phone or tablet may not appear in the expected orientation. (TS318)Error occurs when searching SSP for files in SongShow Drive (TS317)Blank Slide button does not always use the selected transition (TS316)Chromex will not install (TS315)SongShow Plus and Windows Scaling settings are not working as expected (TS314)Song text disappearing from display (TS313)SongSelect Online - Import option is not showing up under the Songs menu (TS312)Encountering loss of video backgrounds or SSP hang ups with WMV videos in Windows 10 (TS311)H.264 (AVC) videos are showing up blank when looping in a slideshow (TS310)Getting a “Duplicates not allowed” error when attempting to merge slideshows (TS309)Some fonts are not working as expected in Windows 10 that worked in Windows 7 (TS308)Error trying to import content from Dropbox within SongShow Plus (TS306)Error trying to import content from OneDrive within SongShow Plus (TS307)SongSelect Online - Error trying to import song content (TS305)SongShow Plus displays are not correct at startup / launch /open / display / configuration (TS304)cannot navigate file locations for the Acquire Media From... zip files (TS303)Importing songs using Song Database tool causes an error - Not Enough Memory - import (TS302)Planning Center Online plans do not appear in order (PCO) (TS301)Matrox Graphics Expansion Devices not working as expected (TS299)Random lockups of SSP after a Windows Update (TS300)Dax Error or Out of Memory occurs when selecting background (TS298)DeckLink - Live video shows through some transitions (TS297)PowerPoint slide is presented shifted or off screen (TS296)Bible Search - Reina-Valera 1960 - Contents not found as expected. (TS295)Video Chain locks up during playback. (TS294)PowerPoint settings for SongShow Plus (TS293)Changing the High End Graphics - Use GPU - setting in SongShow Plus (TS292)PowerPoint and the Stage Display (TS291)PTG - Package To Go does not allow destination selection (TS290)SSP/SSB not responding / hangs / hang / freezes / freeze while accessing or saving files (TS289)Message "There are no song databases presently active" (TS288)Missing close and other icons from SSP windows - (TS287)SongShow Plus stopped working when running PowerPoint file (TS285)SSP Display setting for Minimize Window does not have the desired effect. (TS284)SSP.exe Stopped Working error (TS283)Office 365 / online office files and SongShow Plus (TS282)High system CPU utilization occurs when working with images. (TS281)SSP generates error messages about being unable to initialize or not able to find other programs. (TS4)Transitions do not occur during image slideshows (TS280)Stream Read Error when searching, indexing or opening SSP content (TS279)DVD Audio is not working as expected. (TS278)User experiences a range check or parsing error with a program or slide show. (TS277)Song text import from PDF fails and SSP locks up. (TS275)Song text import from PowerPoint (PPT) fails (TS276)Templates or slides are slow to render or populate. (TS274)Color Search returns few or no results. (TS273)Thumbnails are not being displayed in the Media Control panel. (TS272)Updating or installing SongShow Plus is unsuccessful - Error "Object already exists" (TS269)SongShow Plus hangs or locks up during shutdown (TS268)Slide Builder appears to be hiding off screen (TS267)Online Services - Unable to set up accounts (TS266)After song import or restore some searches will result in a re-index and then a "Please Wait..." error message. (TS264)Text size of Scriptures does not match Songs and Slides (TS263)The Help - About information page will not open. (TS265)Italicized text is cut off when right justified (TS261)Service Section and Service Item label text will not center. (TS262)Video or Timer does not fade or transition out as expected (TS260)SongSelect Online - Received server error or Bad Request error during import - Import failed (TS259)Autorun PowerPoint files always start with the first slide when slides are selected out of order (TS258)PowerPoint files momentarily show the first slide when slides are selected out of order (TS257)Slide Builder Assistants - Rerunning the Slide Assistant does not work with Version 7 content (TS256)Some fonts are not working in SongShow Plus 8 that worked in version 7 (TS255)User is unable to launch SongShow Plus 8 after installation - error message - " A Problem occurred ..." (TS254)Current Slide Properties do not save automatically on close as expected (TS252)Online Services - Unable to set up accounts - comm fail (TS253)Unable to save Slide Properties (TS250)The Backup/Restore takes a very long time to re-index when the song database is selected for backup. (TS248)Error when playing a slideshow with audio track set (TS245)PowerPoint transitions do not work in SSP (TS247)The option for setting an audio track for the length of a slideshow will not stay set (TS246)Error when setting the animation timing settings too high (TS244)Video Mark In and Mark Out points are not set or triggered as expected (TS243)Unable to import DVD: Operation prohibited or inhibited (TS15)PowerPoint slides do not appear on screen when using DeckLink (TS242)Pasting text into Slide Builder behaves badly in some cases (TS241)Slide Builder - Text box properties are not affected by changes in global slide properties (TS240)PTG - A delay occurs when launching the Package To Go or Backup/Restore tool or Out of Memory error (TS239)Transition delay when moving to/from a song in a program. (TS238)An Information error will occur when SongShow Plus is opened or closed (TS237)Motion backgrounds periodically flicker when used via Background Improv (TS236)SongShow Plus will not update or install (TS235)Bible scripture translation characters are incorrect in SongShow Plus (TS234)Chromex seems to be using a lot of system resources (TS233)PowerPoint (PPT) file save occurs when closing SongShow Plus (TS232)PowerPoint runs maximized in the background when presenting in SongShow Plus (TS231)Text including indentation is not displayed correctly in the Slide Builder. (TS230)Scritpure book names and chapter number are cut off. (TS229)Projection from USB video adapter is not working. (TS227)The Flare effect is not working when applied to a white background or object. (TS228)When launching SongShow Plus there are multiple toolbar icons for SSP. (TS226)DVD Mark In and Mark Out points are not set or triggered as expected (TS225)A "MediaLooks" watermark is appearing on H.264 (AVC) videos (TS224)Some webpages will not display as expected through the Web Pages panel. (TS221)Unable to present certain WMV video files will not play (TS223)Unable to use the strikeout font treatment in Slide Builder (TS222)SongSelect Download File - Author and Copyright information are swapped when importing files. (TS220)Information Error when trying to display a PowerPoint (PPT) file (TS219)Media Control, Slide or Display Properties preview thumbnails are not showing correctly (TS218)Instant Message Shadow setting does not appear to work. (TS217)Some menu or dialog boxes are too big to fit in the display. (TS214)The transitions settings menu option from the program panel is not working (TS215)Unable to print slide shows from SSP or SSB (TS213)DeckLink Limitation - PowerPoint slide transitions or animations are not rendered to the DeckLink output (TS212)Color Search will not find items on a network location (TS211)A catastrophic error occurs when using the "Search" options when searching the songs database (TS210)The Slide Builder editor appears to be a different format aspect ratio than the presentation display (TS209)The SongShow Plus songs database is not showing as expected. (TS208)Alert - Unable to present slide show: PowerPoint files or content is missing or unusable (TS190)The Video Playback settings are not working with DVDs (TS188)There are dings or beeps when navigating through SongShow Plus. (TS186)User is prompted to repair or remove a C++ redist existing on the system during a SongShow Plus installation or update. (TS127) PowerPoint (PPT) files converted to SSP slide shows are presenting slowly (TS207)PTG - User not prompted to open program after a Package To Go restore (TS206)Global Display Properties will not stay set from session to session (TS205)Unable to see number of Notices in the tool bar (TS204)Error occurs when embedding background image of an object in the program panel (TS201)Song collection User Hymns is automatically applied to cloned songs (TS203)SongSelect Online - Song part is mislabeled during song import (TS202)SongShow Plus installation fails due to a newer version of the C++ redist existing on the system. (TS200)Media Control Panel video preview flickers (TS199)A blank slide is displayed at the end of a PowerPoint Slide Show (TS198)Bible text is not visible when browsing in Book/Chapter/Verse tab. (TS197)SongShow Plus re-indexes the song database every time - startup / launch /open / rebuild (TS196)The kaleidoscope fill does not work or is missing (TS195)Videos will not play in SongShow Plus (TS2)One or more plug-ins fails to install during installation or update (TS194)A white border and scroll bar appear when displaying a web page. (TS191)Ads, messages or other distractions appear on the presentation screen when displaying content from the Web Pages panel (TS192)Selected Vimeo or YouTube video will not play or auto-play through SongShow Plus. (TS193)Some dialog, pop up or menu windows disappear or are hidden. SSP may appear to be not responding (TS189)SongSelect (CCLI) - song import - Unexpected download format error occurs. (TS187)A Please Wait... error window randomly pops up during SSP operation (TS185)A screen flicker appears when changing songs while current control slide previews are in use. (TS184)Image displayed from a program after a video or timer is blank (TS183)Alert - Unable to use Image (TS182)Click and drag not working in Slide Builder (TS181)Presented image disappears when cropped in the program panel. (TS177)Presented image is blank when presented from the program panel. (TS178)The unlock license files I recieved will not unlock my installation of SSP (TS179)User is unable to access or view the Activity Report - Tracking (TS176)Text and object alignment is different in slide shows after moving them to a different system (TS175)Unable to delete files from the database panel (TS174)song database jumps to the top after editing songs at the bottom of the list (TS173)unable to expand slide shows in the database panel (TS172)Alert - Unable to use fill type: (TS169)Alert - Unable to use transitions (TS171)Alert - Unexpected error occurred with rendering slide object + slide image renderer (TS170)Alert - The following plugin is installed but is not licensed for use: (TS168)Corruption of display items following a Video or Timer (TS167)Saved song verse order does not appear as expected when adding to program panel (TS166)Song cannot be found after workstation to projection transfer of program (TS21)PTG - Stock songs will not transfer to another system with Package-to-go (TS165)PowerPoint error occurs when closing SongShow Plus (TS163)Superscript verse numbers not appearing when scripture text is added in Slide Builder (TS164)Corrupted Display Properties file error (TS162)Unable to play audio file - an error or alert occurs (TS161)Display Properties Layout position grid jumps when moved (TS160)Unable to edit or delete song Collection / Tempo / Theme list items from the song edit dialog (TS159)A red X appears next to program items in the Program Panel (TS157)Searching in the song database does not return the expected result (TS158)Slide Builder not responding / hangs / hang / freezes / freeze / lag when editing a slideshow (TS153)Unable to import or convert PowerPoint (PPT) files or content in SSP - not installed (TS155)Videos and images do not show up in the Slide Builder when editing (TS154)Global Display Properties are not persistent from session to session (TS152)PTG - Package To Go or Backup/Restore is slow or appears to hang when creating a package or backup file (TS150) Keyboard Navigation Mode - Remote or wireless device is no longer advancing slides after update (TS151)The Message Bible scripture translation appears to be missing text (TS149)Print to Clipboard option no longer available when printing from a Program (TS148)PowerPoint slideshows are skipping parts when advancing with the + in a program (TS147)Slow response when editing or playing slideshows (TS146)Error - Unable to save slide show. (TS145)Alert - PowerPoint file is no longer accessible. It may have been manually closed by the user or a problem may have occurred. (TS144)Alert - Unable to use PowerPoint presentation. Reason: PowerPoint slide show is not open (TS143)PTG - Problem changing destination path for Package To Go and BU/Restore (TS141)PowerPoint Files are not visible in the Inspector Panel (TS140)SongShow Plus not responding / hangs / hang / freezes / freeze on the splash screen or during startup / launch /open (TS137)Alert or error occurs when displaying a blank slide (TS136)Black slide presented at the end of a PowerPoint slideshow (TS135)Active Movie window opens when trying to Connect the DeckLink Plug-in in SongShow Plus (TS131)Image import from the internet is not working as expected (TS134)Source video does not appear on screen when using the DeckLink plug-in (TS132)Transisions are not working as expected when using the Decklink plug-in (TS133)Interface not supported alert message when playing Audio or Timer (TS129)SongShow Plus has a large memory leak when using the DeckLink Plug-in (TS130)song parts do not show up when expanded in a program. (TS128)Error message occurs when trying to edit a PPT file from within SSP (TS125)Text from the Instant Message or Stage Message tools does not appear on screen (TS124)Multiple Gradient color selections not staying selected when applied (TS123)SongSelect Online - Some keyboard functions do not work in the Song import panel (TS122)Error message on startup / launch /open indicates a file is missing (TS121)Checkerboard gray box checker pattern appears on projected output (TS120)SongSelect (CCLI) - logging does not prompt to select database as expected (TS126)Thumbnails in the file import windows are too small (TS119)SongSelect (CCLI) - Available date ranges in the Activity Report are not current - Tracking (TS118)Certain characters disappear when exiting the SSB text editor (TS117)PowerPoint files are skipping the first slide when presented in SongShow Plus (TS116)Source video lost when using Video Device in SongShow Plus (TS115)Too many verses added during verse order selection (TS114)DVD Import is unstable with Multi-Core support enabled (TS113)The SongShow Plus NRSV bible scripture translation has some errors in the book of Psalms (TS110)The special format insert CTRL+N command in the SSB text editing menu conflicts with the "create new" CTRL+N command (TS111)Font selection list behaves badly when navigating with arrow keys. (TS109)The projected output appears to be frozen (TS105)Unable to delete newly created or added files (TS103)Exit animation is not working in Slide Builder (TS101)Multiple alerts when playing Christmas Example slideshow (TS99)Web Pages Panel icon is not showing up in the toolbar (TS107)H.264 (AVC) videos or thumbnails may cause SSP to be unstable and lock up (TS97)SongSelect (CCLI) - German song text incuding the umlaut is not correctly imported. (TS96)H.264 (AVC) Video support does not work when Full Graphics Mode / Use GPU is disabled (TS94)The "full title" Verse Buttons run off the end of the current item control panel (TS93)Minor songs do not appear in Song list sort by Key (TS95)Image editing in SSB - apparent dual image after editing (TS91)Buttons missing from New Song dialog when DPI settings are changed (TS90)Audio does not play in videos in SSP (TS89)H.264 (AVC) Videos will not play correctly in SSP (TS88)Auto open of previous program is not working (TS87)Some songs were deleted when an SSP update was completed (TS86)The Scripture panel goes blank when selected and is inaccessible (TS85)SongSelect Online - import within SongShow Plus is not working as expected. (TS84)DVD stop and/or loop points do not work (TS83)Changes to song order not saved if made while playing slideshow (TS82)PTG - Program file not found after Package To Go restore operation (TS81)Multiple songs with the same name appear in the Songs Panel (TS78)Bullet font, size or color does not change when text font size is changed (TS74)Alert - This component requires DirectX version 9.0c or later (TS68)Items in displayed list appear grayed out when scrolling (TS70)Scrolling in programs panel is jumpy (TS69)Audio/Video mismatch during DVD playback (TS71)Show on first slide setting not working as expected (TS72)XML Song Import not working as expected (TS66)Certain keyboard keys/controls are non-responsive or cause undesired behavior in the SSP Control panel (TS62)User unable to edit song files after text import from a PDF or other file type (TS61)Background Improv (BGI) and the Display Properties preview strip (TS60)Song part labels may overlap the text of the song part. (TS57)Audio track on a song restarts when using certain controls (TS55)Audio tracks may overlap if played consecutively in a program (TS54)Access Violation error when adjusting audio track levels (TS53)Audio file property settings are labeled as video (TS52)PowerPoint (PPT) files not working as expected in SongShow Plus - not properly installed. (TS49)PowerPoint presentation flashes over the control window before being displayed (TS50)unable to advance to next program item with a double click after update (TS47)SongSelect (CCLI) - License number is not appearing with the song text. (TS45)Projection screen flashing when browsing videos in the inspector panel (TS43)SongShow Plus performance affected when running on a Notebook / Laptop / All-in-One system. (TS42)Unable to print in color when printing slideshows (TS41)Error when playing or adding WMA Audio files in SSP (TS40)Access Denied error when launching SongShow Plus from User account (TS39)Errors occurring during rebuilding of indexes for song or songs (TS33)Errors when importing items other than songs into SongShow Plus (TS38)Selected or edited background object is not displayed as expected (TS36)The + key or mouse click on the projection screen will not advance song verses (TS34)The items in the control panel windows are jumpy when using the mouse wheel scroll (TS35)Timers and PowerPoint Presentations may cause SSP to stop responding (TS37)Blank slide inserted in program does not display selected background (TS32)High CPU utilization when using effects (TS31)Printing of images from a program does not bring up Print Dialog (TS27)Videos are choppy in SSP (TS24)SongShow Plus reports out of memory when running slideshow or program (TS19)Some (or all) songs are not showing in the songs database panel (TS16)PTG - Backup / Restore or Package-to-Go: Unable to create file (TS11)Folder is not remembered in Slide Properties settings - last location is lost (TS12)Unable to import or play a DVD (TS14)Code B doesn't work (TS9)SSP only works for administrators (TS8)Older Version Detected - Data files are in use by an older version of SSP message. (TS3)
