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SongShow Plus FAQs
How do I setup and manage my Forums access? (FAQ66)
Does SongShow Plus work on Windows 11 ? (FAQ65)
User log in and Roles - Which one do I use? (FAQ64)
How do I know if there is new content on the SongShow Plus site? (FAQ63)
How do I sign in to the SongShow Plus site for the best experience? (FAQ59)
How do I manage the SongShow Plus site notifications? (FAQ60)
How do I send a User Invitation for SongShow Plus? (FAQ61)
How do I redeem a User Invitation for SongShow Plus? (FAQ62)
How do I manage my SongShow Plus version 9 licenses? (FAQ55)
How do I deactivate SongShow Plus version 9? (FAQ56)
How do I convert a SongShow Plus version 9 Workstation to a Projection license on my machine? (FAQ57)
How do I recover a SongShow Plus version 9 license to use on another machine? (FAQ58)
How do I create a SongShow Plus Evaluation license for a new machine? (FAQ54)
How do I create a SongShow Plus version 9 license for a new machine? (FAQ50)
How do I create a SongShow Plus version 9 Projection license for a new machine? (FAQ53)
How do I create a SongShow Plus version 9 Workstation license for a new machine? (FAQ51)
How do I obtain a SongShow Plus version 9 Site license? (FAQ52)
What version(s) of SongShow Plus do I have available? (FAQ48)
How do I activate SongShow Plus version 8 for non-evaluation use? (FAQ47)
How do I move a SongShow Plus version 8 license to another machine? (FAQ46)
How do I re-use a SongShow Plus version 8 license from a decommissioned machine? (FAQ45)
Where can I find the Code A for my SongShow Plus version 7 or earlier install? (FAQ49)
How do I activate SongShow Plus version 9 for non-evaluation use? (FAQ42)
How do I move or switch a SongShow Plus version 9 license to another machine? (FAQ44)
How do I re-use a SongShow Plus version 9 license from a decommissioned machine? (FAQ43)
What version of SongShow Plus do I have installed on my machine? (FAQ41)
SongShow Plus 9.x is showing up with a dark theme - Can I change that? (FAQ40)
What Bibles are available in SongShow Plus? (FAQ39)
How do Slide Properties within SongShow Plus work? (FAQ38)
Does SongShow Plus work on Windows 10? (FAQ37)
Online Services - OneDrive (FAQ36)
How do I turn off the News updates at start-up? (FAQ35)
How do I update a version 7 License After Subscription Renewal? (FAQ7)
What fonts are supported in SSP/SSB? (FAQ29)
Will integrated graphics solutions work for SsongShow Plus? (FAQ28)
What web browser should I use with SSP? (FAQ27)
How do I make my organization logo appear when I launch SongShow Plus? (FAQ26)
What site exceptions are needed for SSP if we use a web filter? (FAQ25)
Does SongShow Plus support languages other than English? (FAQ30)
Can I use content created in a different version of SongShow Plus? (FAQ24)
Can I build announcement and sermon note slide shows using SongShow Plus? (FAQ17)
Does SongShow Plus require dual monitors? (FAQ20)
Does SongShow Plus support external video devices? (FAQ19)
Does SongShow Plus support video files? (FAQ18)
Does SongShow Plus™ support Microsoft PowerPoint® slide shows? (FAQ22)
Does SongShow Plus™ work with other slide show applications? (FAQ23)
Is there a renewal fee required to keep using SongShow Plus™ after the first year? (FAQ21)
What are the system requirements? (FAQ12)
What Bible versions are supported in SongShow Plus? (FAQ16)
What is the difference between SongShow Plus™ and Microsoft PowerPoint®? (FAQ13)
What songs come with SongShow Plus™? (FAQ15)
Will SongShow Plus run on a Mac computer? (FAQ11)
How do I download older builds of SongShow Plus? (FAQ8)
How do I remove a SongShow Plus License From a Machine? (FAQ9)
Where can I find my SongShow Plus Customer Account ID? (FAQ10)
Can I have multiple workstations and if so, what issues are there? (FAQ4)
Do I need an unlock code for a Workstation license? (FAQ3)
What's the difference between a Projection license and a Workstation license? (FAQ2)
When I install a new version of SongShow Plus, will I lose my previous files, settings and songs? (FAQ5)
When will I receive my unlock code for Version 7 or earlier? (FAQ1)
SongShow Plus Information
Configuration Settings - Media Files Location (SSP121)
SSP Best Practices - Workstation Activations (SSP120)
PowerPoint slideshows - Import and conversion - Images slide show (SSP118)
PowerPoint slideshows - Import and conversion - Video file (SSP119)
Stock songs management - edit, delete or hide songs (SSP117)
All about Slide Builder User templates (SSP116)
SongShow Sync - Best Practices (SSP115)
SongShow Signage is not working - What do I do? (SSP114)
SongShow Signage - A Primer (SSP112)
How to use SongShow Signage - Basics (SSP113)
External Players ( PowerPoint - Web Pages - DVD ) and how they are used in SongShow Plus (SSP111)
What is SongShow Connect? (SSP110)
Display Settings - Synchronizing output windows (SSP109)
SongShow Sync - A Primer (SSP107)
SongShow Sync and file consolidation (SSP108)
SongShow Drive - A Primer (SSP106)
Slide Properties - Quick Select option behavior (SSP105)
Changes to the addition of Scriptures to a program - Selected Verses (SSP103)
Scripture Text Layout - Emphasis animation (SSP104)
Network Machine - setting up shared resources in SongShow Plus (SSP102)
SSP Best Practices - Media file sizes - (SSP101)
Live Video Aspect Ratio is limited to 4:3 ratio (SSP99)
SSP Best Practices - Optimal system working environment for SongShow Plus (SSP98)
Applications interfering with the proper operation of SongShow Plus (SSP94)
SSP Best Practices - Operating System Updates and SongShow Plus (SSP81)
Expected Mute / Clear behavior in SongShow Plus (SSP96)
DeckLink Limitations - SongShow Plus Features not supported when using the DeckLink plug-in (SSP95)
SSP Best Practices - Running (or not running) the diagnostic trace file (SSP93)
SSP Best Practices - Video Card Settings (SSP92)
Group application of properties in Slideshow Builder (SSP91)
Using the Messaging options in the Improv Panel (SSP90)
SSP Best Practices - Editing song titles for search (SSP89)
SSP Best Practices - Moving files to another SongShow Plus system (SSP88)
SSP Best Practices - Desktop appearance and Screen Saver (SSP86)
SSP Best Practices - Manage your Default Slide Properties (SSP87)
SSP Best Practices - System Sounds (SSP85)
Video Devices show the controls for tuner and channel but are grayed out (SSP69)
DPI settings supported in SongShow Plus (SSP62)
Applications interfering with the proper operation of the H.264 (AVC) plug-in (SSP61)
SongSelect .txt and .usr File import into SongShow Plus (SSP52)
Alert - RME is either not installed or is corrupted after July 2008 Update (SSP49)
Duplicate songs in the songs database (SSP45)
VISTA / Windows 7 - Trace files in Standard user accounts (SSP38)
Enhanced Spell Checker indicator markings issue (SSP33)
October 2007 Edition change - Functional change to the Auto-case feature (SSP30)
VISTA - SSP does not show proper live thumbnails in Flip-3D when minimized (SSP21)
Effects Collection 1 Complementary license for current Basic License holders (SSP20)
Multiple TWAIN image captures from devices are not supported (SSP17)
Preview window scaling may not seem to match output screen. (SSP14)
Some new effects appear differently depending on the order of application. (SSP15)
Sometimes when editing slides with video in SSB the frame preview does not appear (SSP18)
PAL DVD support in SSP (SSP13)
Playing DVDs through SSP (SSP12)
When I make a photo slide show the file gets really big. Why? (SSP11)
How can I get the New International Version Bible for SongShow Plus? (Or any other version.) (SSP3)
How do I add a song to the ShortList? (SSP6)
How do I copy songs that I've added to my Workstation computer to the Projection computer? (SSP7)
Last night I typed in several songs, and this morning they are all gone. (SSP4)
My ShortList is missing songs. (SSP5)
SongShow Plus won't let me change the lyrics of a song. (SSP1)
When adding a new song, why do I get a message that the song already exists? (SSP9)
Why do I now have two copies for each of the example songs? (SSP8)
Why does the font size change between songs and verses, and how do I make it stop? (SSP10)
Mobile Control Information
Mobile Control (PWA) - Best Practices (MC31)
Mobile Control (PWA) - webpage error indicating server cannot be found or the site cannot be reached - timeout (MC32)
Mobile Control (PWA) - webpage error indicating connection is not secure (MC30)
Using Mobile Control (PWA) on devices - QR Code (MC28)
Mobile Control (PWA) - A Primer (MC29)
Mobile Control (PWA) - webpage error occurs when selecting a machine (MC27)
SongShow Mobile Control app will not run on Android 11 or later (MC26)
Socket Error occurs when selecting system in SongShow Mobile Control (MC25)
Setting up and using the SongShow Mobile Control (1.0 or 2.0) App (MC24)
Mobile Control - Current program not displaying in the app (MC23)
Mobile Control - Stage Monitor will not display images or video (MC22)
Availability of the SongShow Plus Mobile Control Apps (MC21)
Mobile Control - Network Device settings preventing wireless connection to host machine (MC19)
Mobile Control 2.0 - SongShow Plus or the Mobile Control app becomes unresponsive or crashes when accessing a particular folder. (MC20)
Mobile Control 2.0 - The app in use will not rotate (MC16)
Mobile Control 2.0 - user is presented with a message indicating there was a communications timeout error (MC12)
Mobile Control 2.0 - app only shows "Looking for machines..." in the machine list (MC11)
Mobile Control - Firewall settings preventing connection to host machine (MC10)
Acquiring and using the Legacy Android Mobile Control Apps for SongShow Plus (MC8)
Mobile Control - Unable to connect to the host SSP system (MC4)
Mobile Control has a delayed response or lag when selecting options (MC2)
System Information
Unable to initialize SongShow Plus - Error - Module could not be found. 0x7E - Microsoft Windows regional variants may not have media support (SI16)
Windows 10 - Updating to build 1809 not recommended at this time (SI15)
SSL/TSL version changes affects several parts of SongShow Plus (SI14)
Windows 10 - OS Security settings cause issues with SongShow Plus - Controlled Folder Access (SI13)
Notebook performance and Intel SpeedStep technology (SI12)
Power Management and Screen Saver setting recommendations for SongShow Plus (SI11)
UAC - User Account Control - What is it and should it be enabled or disabled? (SI9)
Windows Versions and SSP Compatibility (SI8)
Running SSP in a Non-Administrator User Account (SI7)
How to determine if you should update your drivers (SI6)
My laptop monitor blinks when I play a video file (SI5)
Displaying SongShow Plus and Performance considerations (SI4)
SongShow Plus only works when I log in as Administrator (SI1)
Video drivers (SI2)
Hardware Information
Wireless Remote Control and SongShow Plus (HI7)
Hard drive (HI5)
System memory (HI4)
CPU Hyper-threading Compatibility (HI1)
Multi-core CPU Compatibility (HI3)
Display Information
Splitting a Display output over two or more displays. (DI14)
Stretching a Display output over two or more displays. (DI13)
Matrox DualHead2Go and TripleHeadToGo solutions with SongShow Plus (DI12)
DirectX 9.0c video cards required for high-end graphics (DI11)
Video driver updates for laptops (DI10)
Recommended Video Cards (DI9)
NVIDIA Graphics Cards and temporary system freeze (DI7)
Full Screen or Theater Mode Video Settings for Dual Monitors (DI6)
Which monitor outputs should I use? (DI5)
My colors in SongShow Plus look funny (DI4)
How do I use dual monitors on my system? (DI2)
When I display a song, the Control Window disappears. This happens even though I am using a dual monitor system. (DI3)
What video card should I use (DI1)
Software Information
SongSelect Import - error occured - invalid character (SW29)
Network Device Interface (NDI) and SongShow Plus (SW28)
DVD Playback support for SongShow Plus (SW27)
Virus scanner hits on files related to SongShow Plus (SW25)
Changes to the SongSelect (CCLI) interface (SW24)
Boot Camp and SongShow Plus (SW23)
CrossOver Mac and SongShow Plus (SW22)
VMware Fusion for Mac and SongShow Plus (SW21)
Trend Micro PC-Cillin causes false positive for possible virus during SSP install (SW15)
Some Bibles will not import properly or at all. (SW14)
SongSelect Lyrics Service (CCLI) songs may include song parts that are not supported (SW13)
How do I import songs from another database into the SongShow Plus database? Also, can I convert another database into SongShow Plus™ format? (SW5)
How do I import songs that I have in PowerPoint or Word into SongShow Plus? (SW3)
When I try to play a DVD Active Movie opens (SW1)
Media Information
H.264 (AVC) playback in SSP without the SSP H.264 Plug-in (MI19)
Supported formats and CODEC combinations for Video and Audio (MI18)
Decklink and PAL format video (MI17)
Video file types supported in Video Chain (MI16)
Anamorphic 16:9 videos do not display properly in SSP (MI15)
H.264 (AVC) playback in SSP using the SSP H.264 Plug-in (MI14)
Image File types and formats supported in SSP (MI13)
Audio file types supported in SSP (MI12)
Video file types supported in Background Improv (MI11)
Video file types supported in SSP (MI10)
MPEG2 video files do not show thumbnails in Background Improv (MI9)
Data DVD vs Movie DVD (MI7)
mpeg1 movies are choppy (MI6)
AVI Files (MI5)
Mpeg1 Files (MI3)
Mpeg2 Files (MI2)
Why is there a delay when using the Live Video feature? (MI1)
WMV Files (MI4)
Troubleshooting
Song Scripture or Text Slides are slow to load when there is a lot of text included - Ensure Consistent size (TS371)
Bible version labels are showing up twice when displaying scriptures (TS370)
Slide Properties - Text Layout Word Wrap applied in the Program Panel - missing (TS369)
Importing from the web pages panel fails with error - Update your browser - youtube vimeo (TS368)
SongShow Plus appears to be unresponsive after importing a song or media file (TS367)
Text Slides Assistant - Text bullet or bullets do not appear as expected in a slide (TS364)
SSB Assistants - Completed Assistant slide show was not saved as expected. (TS365)
SongShow Drive - Audio files will not upload (TS366)
Alert - Unable to use PowerPoint presentation. Reason: Access Violation (TS363)
Scripture - Transition not applied when presented from the Media panel (TS362)
The Stroke treatment render option is missing or hidden (TS361)
SongShow Plus does not import all settings from prior version on initial installation of new version as expected (TS360)
Alert - Unable to use object effect - component requires DirectX (TS359)
SongShow Sync - A problem has occurred - Access Denied error during Sync operation (TS357)
SongShow Signage - Client Error 413 occurs during publishing operation (TS358)
SlideShow Builder - Catastrophic error occurs when trying to add image backgrounds from Shift Worship or Microsoft Bing searches (TS355)
Unable to sign in to the SongShow Plus website (TS356)
Themes - Text is missing or not visible in some dialog boxes using dark theme (TS354)
Signage - Some videos do not play in published slideshow content (TS351)
No Signage service found or 401 error in configuration tools (TS352)
Signage player only shows the splash logo even after successful publishing (TS353)
Fonts in my slide show are not showing up on the Signage Player display (TS349)
Publishing to Signage Player does not work from a Sync folder (TS350)
Slide Properties - Text Layout alignment options do not save as expected (TS348)
Create or Acquire menu options are grayed out - unable to launch Slide Builder or other tools (TS346)
Error message during install indicates a file is missing (TS347)
NDI target machine not showing SongShow Plus source options (TS345)
Activation - Workstation list will not generate - no error OR Unexpected error - Handle is in wrong state OR Retrieving Workstation licenses (TS344)
Access Violation occurs when starting SongShow Plus (TS343)
Video with audio track play back error - crash or error message - Access violation or Assertion failure. (TS342)
Videos will cause SongShow Plus to crash or freeze when played. May get Access violation or Assertion failure (TS341)
Slide Properties - Several property groups open slower than expected (TS340)
Package To Go - assertion fail in Slide Builder with converted PPT (TS339)
Check For Updates fails to complete the update install (TS338)
Sync Error - Internal Server Error (500) (TS337)
Shift Worship login in SongShow Plus fails (TS335)
Downloading of content from Shift Worship via the SongShow Plus file import fails (TS336)
SongShow Drive - Package To Go is not uploaded when complete (TS332)
SongShow Drive - An Error Occurred and No Connection error messages (TS333)
SongShow Drive - Files sent using the Send To operation are not uploaded when operation is complete (TS334)
USB camera will not automatically reconnect if disconnected while presenting in SongShow Plus. (TS330)
SSP is unable to distinguish devices that enumerate with the same name i.e. multiple generic USB cameras for Video Devices (TS331)
Vertical scroll arrows and/or item selections are missing due to theme issue. (TS328)
Problem selecting item from long list of effects from the slide properties effect page. (TS327)
Package to go - List index out of bounds (TS326)
Activation - Machine stuck in an activation loop - will not stay activated. (TS324)
Floating point error when trying to activate SongShow Plus (TS325)
Song text of first verse does not show up on Stage Display (TS323)
A gdiplus.dll or other access violation occurs when presenting a song. (TS322)
Slide Properties menu does not work as expected when using the Windows theme (TS321)
Action dialog pop up message following song creation will open on an unexpected display (TS319)
Action dialog following File Copy will open on an unexpected display (TS320)
Videos imported from a phone or tablet may not appear in the expected orientation. (TS318)
Error occurs when searching SSP for files in SongShow Drive (TS317)
Blank Slide button does not always use the selected transition (TS316)
Chromex will not install (TS315)
SongShow Plus and Windows Scaling settings are not working as expected (TS314)
Song text disappearing from display (TS313)
SongSelect Online option is not showing up under the Songs menu. (TS312)
Encountering loss of video backgrounds or SSP hang ups with WMV videos in Windows 10 (TS311)
H.264 (AVC) videos are showing up blank when looping in a slideshow (TS310)
Getting a “Duplicates not allowed” error when attempting to merge slideshows (TS309)
Some fonts are not working as expected in Windows 10 that worked in Windows 7 (TS308)
Error trying to import content from Dropbox within SongShow Plus (TS306)
Error trying to import content from OneDrive within SongShow Plus (TS307)
Error trying to import content from SongSelect Online (TS305)
SongShow Plus displays not correct at startup. (TS304)
cannot navigate file locations for the Acquire Media From... zip files (TS303)
Importing using Song Database tool causes an error (TS302)
Planning Center Online plans do not appear in order (TS301)
Matrox Graphics Expansion Devices not working as expected (TS299)
Random lockups of SSP after a Windows Update (TS300)
Dax Error or Out of Memory occurs when selecting background (TS298)
DeckLink - Live video shows through some transitions (TS297)
PowerPoint slide is presented shifted or off screen (TS296)
Bible Search - Reina-Valera 1960 - Contents not found as expected. (TS295)
Video Chain locks up during playback. (TS294)
PowerPoint settings for SongShow Plus (TS293)
Changing the High End Graphics - Use GPU - setting in SongShow Plus (TS292)
PowerPoint and the Stage Display (TS291)
Package To Go does not allow destination selection (TS290)
SSP/SSB not responding or hangs while accessing or saving files (TS289)
Message "There are no song databases presently active" (TS288)
Missing close and other icons from SSP windows - (TS287)
SongShow Plus stopped working when running PowerPoint file (TS285)
SSP Display setting for Minimize Window have no effect (TS284)
SSP.exe Stopped Working error (TS283)
Office 365 / online office files and SongShow Plus (TS282)
High system CPU utilization occurs when working with images. (TS281)
SSP generates error messages about being unable to initialize or not able to find other programs. (TS4)
Transitions do not occur during image slideshows (TS280)
Stream Read Error when searching, indexing or opening SSP content (TS279)
DVD Audio is not working as expected. (TS278)
User experiences a range check or parsing error with a program or slide show. (TS277)
Song text import from PDF fails and SSP locks up. (TS275)
Song text import from PowerPoint fails (TS276)
Templates or slides are slow to render or populate. (TS274)
Color Search returns few or no results. (TS273)
Thumbnails are not being displayed in the Media Control panel. (TS272)
Updating or installing SongShow Plus is unsuccessful - Error "Object already exists" (TS269)
SongShow Plus hangs or locks up during shutdown (TS268)
Slide Builder appears to be hiding off screen (TS267)
Online Services - Unable to set up accounts (TS266)
After song import or restore some searches will result in a re-index and then a "Please Wait..." error message. (TS264)
Text size of Scriptures does not match Songs and Slides (TS263)
The Help - About information page will not open. (TS265)
Italicized text is cut off when right justified (TS261)
Service Section and Service Item label text will not center. (TS262)
Video or Timer does not fade or transition out as expected (TS260)
Received server error or Bad Request error during SongSelect import (TS259)
Autorun PowerPoint files always start with the first slide when slides are selected out of order (TS258)
PowerPoint files momentarily show the first slide when slides are selected out of order (TS257)
Rerunning the Slide Assistant does not work with Version 7 content (TS256)
Some fonts are not working in SongShow Plus 8 that worked in version 7 (TS255)
User is unable to launch SongShow Plus 8 after installation - error message - " A Problem occurred ..." (TS254)
Current Slide Properties do not save automatically on close as expected (TS252)
Online Services - Unable to set up accounts - comm fail (TS253)
Unable to save Slide Properties (TS250)
The Backup/Restore takes a very long time to re-index when the song database is selected for backup. (TS248)
Error when playing a slideshow with audio track set (TS245)
PowerPoint transitions do not work in SSP (TS247)
The option for setting an audio track for the length of a slideshow will not stay set (TS246)
Error when setting the animation timing settings too high (TS244)
Video Mark In and Mark Out points are not set or triggered as expected (TS243)
Unable to import DVD: Operation prohibited or inhibited (TS15)
PowerPoint slides do not appear on screen when using DeckLink (TS242)
Pasting text into SlideShow Builder behaves badly in some cases (TS241)
SlideShow Builder - Text box properties are not affected by changes in global slide properties (TS240)
A delay occurs when launching the Package To Go or Backup/Restore tool. (TS239)
Transition delay when moving to/from a song in a program. (TS238)
An Information error will occur when SongShow Plus is opened or closed (TS237)
Motion backgrounds periodically flicker when used via Background Improv (TS236)
SongShow Plus will not update or install (TS235)
Bible scripture characters are incorrect in SongShow Plus (TS234)
Chromex seems to be using a lot of system resources (TS233)
PowerPoint file save occurs when closing SongShow Plus (TS232)
PowerPoint runs maximized in the background when presenting in SongShow Plus (TS231)
Text including indentation is not displayed correctly in the SlideShow Builder. (TS230)
Scritpure book names and chapter number are cut off. (TS229)
Projection from USB video adapter is not working. (TS227)
The Flare effect is not working when applied to a white background or object. (TS228)
When launching SongShow Plus there are multiple toolbar icons for SSP. (TS226)
DVD Mark In and Mark Out points are not set or triggered as expected (TS225)
A "MediaLooks" watermark is appearing on H.264 (AVC) videos (TS224)
Some webpages will not display as expected through the Web Pages panel. (TS221)
Unable to play certain WMV video files. (TS223)
Unable to use the strikeout font treatment in SlideShow Builder (TS222)
Author and Copyright information are swapped when importing files from SongSelect. (TS220)
Information Error when trying to display a PowerPoint file (TS219)
Media Control, Slide or Display Properties preview thumbnails are not showing correctly (TS218)
Instant Message Shadow setting does not appear to work. (TS217)
Some menu or dialog boxes are too big to fit in the display. (TS214)
The transitions settings menu option from the program panel is not working (TS215)
Unable to print slide shows from SSP or SSB (TS213)
DeckLink Limitation - PowerPoint slide transitions or animations are not rendered to the DeckLink output (TS212)
Color Search will not find items on a network location (TS211)
A catastrophic error occurs when using the "Search By Text" option when searching the songs database (TS210)
The Slide Show Builder editor appears to be a differnt format than the presentation display (TS209)
The SongShow Plus songs database is not showing as expected. (TS208)
Alert - Unable to present slide show: PowerPoint files or content is missing or unusable (TS190)
The Video Playback settings are not working with DVDs (TS188)
There are dings or beeps when navigating through SongShow Plus. (TS186)
User is prompted to repair or remove a C++ redist existing on the system during a SongShow Plus installation or update. (TS127)
PowerPoint files converted to SSP slide shows are presenting slowly (TS207)
User not prompted to open program after a Package To Go restore (TS206)
Global Display Properties will not stay set from session to session (TS205)
Unable to see number of Notices in the tool bar (TS204)
Error occurs when embedding background image of an object in the program panel (TS201)
Song collection User Hymns is automatically applied to cloned songs (TS203)
Song part is mislabeled during SongSelect import (TS202)
SongShow Plus installation fails due to a newer version of the C++ redist existing on the system. (TS200)
Media Control Panel video preview flickers (TS199)
A blank slide is displayed at the end of a PowerPoint Slide Show (TS198)
Bible text is not visible when browsing in Book/Chapter/Verse tab. (TS197)
SongShow Plus re-indexes the song database every time it is started (TS196)
The kaleidoscope fill does not work or is missing (TS195)
Videos will not play in SongShow Plus (TS2)
One or more plug-ins fails to install during installation or update (TS194)
A white border and scroll bar appear when displaying a web page. (TS191)
Ads, messages or other distractions appear on the presentation screen when displaying content from the Web Pages panel (TS192)
Selected Vimeo or YouTube video will not play through SongShow Plus (TS193)
Some dialog windows disappear or are hidden (TS189)
CCLI song import - Unexpected download format error occurs. (TS187)
A Please Wait... error window randomly pops up during SSP operation (TS185)
A screen flicker appears when changing songs while current control slide previews are in use. (TS184)
Image displayed from a program after a video or timer is blank (TS183)
Alert - Unable to use Image (TS182)
Click and drag not working in Slide Show Builder (TS181)
The verse preview hint option is missing from preferences. (TS180)
Presented image disappears when cropped in the program panel. (TS177)
Presented image is blank when presented from the program panel. (TS178)
The unlock license files I recieved will not unlock my installation of SSP (TS179)
User is unable to access or view the Activity Report (TS176)
Text and object alignment is different in slide shows after moving them to a different system (TS175)
Unable to delete files from the database panel (TS174)
song database jumps to the top after editing songs at the bottom of the list (TS173)
unable to expand slide shows in the database panel (TS172)
Alert - Unable to use fill type: (TS169)
Alert - Unable to use transitions (TS171)
Alert - Unexpected error occurred with rendering slide object + slide image renderer (TS170)
Alert - The following plugin is installed but is not licensed for use: (TS168)
Corruption of display items following a Video or Timer (TS167)
Saved song verse order does not appear as expected when adding to program panel (TS166)
Song cannot be found after workstation to projection transfer of program (TS21)
Stock songs will not transfer to another system with Package-to-go (TS165)
PowerPoint error occurs when closing SongShow Plus (TS163)
Superscript verse numbers not appearing when scripture text is added in Slideshow Builder (TS164)
Corrupted Display Properties file error (TS162)
Unable to play audio file - an error or alert occurs (TS161)
Display Properties Layout position grid jumps when moved (TS160)
Unable to edit or delete song collection names (TS159)
A red X appears next to program items in the Program Panel (TS157)
Searching in the song database does not return the expected result (TS158)
Slideshow Builder hangs up when editing a slideshow (TS153)
Unable to import PowerPoint files or content in SSP (TS155)
Videos and images do not show up in the Slideshow Builder when editing (TS154)
Global Display Properties are not persistent from session to session (TS152)
Package To Go or Backup/Restore is slow or appears to hang when creating a package (TS150)
Remote or wireless device is no longer advancing slides after update (TS151)
The Message Bible appears to be missing text (TS149)
Print to Clipboard option no longer available when printing from a Program (TS148)
PowerPoint slideshows are skipping parts when advancing with the + in a program (TS147)
Slow response when editing slideshows (TS146)
Error - Unable to save slide show. (TS145)
Alert - PowerPoint file is no longer accessible. It may have been manually closed by the user or a problem may have occurred. (TS144)
Alert - Unable to use PowerPoint presentation. Reason: PowerPoint slide show is not open (TS143)
Problem changing destination path for Package To Go and BU/Restore (TS141)
PowerPoint Files are not visible in the Inspector Panel (TS140)
SongShow Plus hangs on the splash screen during startup (TS137)
Alert or error occurs when displaying a blank slide (TS136)
Black slide presented at the end of a PowerPoint slideshow (TS135)
Active Movie window opens when trying to Connect the DeckLink Plug-in in SongShow Plus (TS131)
Image import from the internet is not working as expected (TS134)
Source video does not appear on screen when using the DeckLink plug-in (TS132)
Transisions are not working as expected when using the Decklink plug-in (TS133)
Interface not supported alert message when playing Audio or Timer (TS129)
SongShow Plus has a large memory leak when using the DeckLink Plug-in (TS130)
song parts do not show up when expanded in a program. (TS128)
Error message occurs when trying to edit a PPT file from within SSP (TS125)
Text from the Instant Message or Stage Message tools does not appear on screen (TS124)
Multiple Gradient color selections not staying selected when applied (TS123)
Some keyboard functions do not work in the SongSelect Website Import panel (TS122)
Error message on startup indicates a file is missing (TS121)
Checker board pattern appears on projected output (TS120)
CCLI logging does not prompt to select database as expected (TS126)
Thumbnails in the file import windows are too small (TS119)
Available date ranges in the CCLI Activity Report are not current (TS118)
Certain characters disappear when exiting the SSB text editor (TS117)
PowerPoint files are skipping the first slide when presented in SongShow Plus (TS116)
Source video lost when using Video Device in SongShow Plus (TS115)
Too many verses added during verse order selection (TS114)
DVD Import is unstable with Multi-Core support enabled (TS113)
The special format insert CTRL+N command in the SSB text editing menu conflicts with the "create new" CTRL+N command (TS111)
Font selection list behaves badly when navigating with arrow keys. (TS109)
The projected output appears to be frozen (TS105)
Unable to delete newly created or added files (TS103)
Exit animation is not working in Slide Show Builder (TS101)
Multiple alerts when playing Christmas Example slideshow (TS99)
Web Pages Panel icon is not showing up in the toolbar (TS107)
H.264 (AVC) videos or thumbnails may cause SSP to be unstable and lock up (TS97)
German song text incuding the umlaut is not correctly imported from CCLI (TS96)
H.264 (AVC) Video support does not work when Full Graphics Mode / Use GPU is disabled (TS94)
The "full title" Verse Buttons run off the end of the current item control panel (TS93)
Minor songs do not appear in Song list sort by Key (TS95)
Image editing in SSB - apparent dual image after editing (TS91)
Buttons missing from New Song dialog when DPI settings are changed (TS90)
Audio does not play in videos in SSP (TS89)
H.264 (AVC) Videos will not play correctly in SSP (TS88)
Auto open of previous program is not working (TS87)
Some songs were deleted when an SSP update was completed (TS86)
The Scripture panel goes blank when selected and is inaccessible (TS85)
SongSelect (CCLI) Import within SongShow Plus is not working (TS84)
DVD stop and/or loop points do not work (TS83)
Changes to song order not saved if made while playing slideshow (TS82)
Program file not found after Package To Go restore operation (TS81)
Multiple songs with the same name appear in the Songs Panel (TS78)
Bullet font, size or color does not change when text font size is changed (TS74)
Alert - This component requires DirectX version 9.0c or later (TS68)
Items in displayed list appear grayed out when scrolling (TS70)
Scrolling in programs panel is jumpy (TS69)
Audio/Video mismatch during DVD playback (TS71)
Show on first slide setting not working as expected (TS72)
XML Song Import not working as expected (TS66)
Certain keyboard keys/controls are non-responsive or cause undesired behavior in the SSP Control panel (TS62)
User unable to edit song files after text import from a PDF or other file type (TS61)
Background Improv (BGI) and the Display Properties preview strip (TS60)
Song part labels may overlap the text of the song part. (TS57)
Audio track on a song restarts when using certain controls (TS55)
Audio tracks may overlap if played consecutively in a program (TS54)
Access Violation error when adjusting audio track levels (TS53)
Audio file property settings are labeled as video (TS52)
PowerPoint files not working as expected in SongShow Plus (TS49)
PowerPoint presentation flashes over the control window before being displayed (TS50)
unable to advance to next program item with a double click after update (TS47)
CCLI License number is not appearing with the song text. (TS45)
SongShow Plus system alert occurs after successful SongSelect import (TS44)
Projection screen flashing when browsing videos in the inspector panel (TS43)
SongShow Plus performance affected when running on a notebook system. (TS42)
Unable to print in color when printing slideshows (TS41)
Error when playing or adding WMA Audio files in SSP (TS40)
Access Denied error when launching SongShow Plus from User account (TS39)
Errors occurring during rebuilding of indexes for song or songs (TS33)
Errors when importing items other than songs into SongShow Plus (TS38)
Selected or edited background object is not displayed as expected (TS36)
The + key or mouse click on the projection screen will not advance song verses (TS34)
The items in the control panel windows are jumpy when using the mouse wheel scroll (TS35)
Timers and PowerPoint Presentations may cause SSP to stop responding (TS37)
Blank slide inserted in program does not display selected background (TS32)
High CPU utilization when using effects (TS31)
Printing of images from a program does not bring up Print Dialog (TS27)
Videos are choppy in SSP (TS24)
SongShow Plus reports out of memory when running slideshow or program (TS19)
Some (or all) songs are not showing in the songs database panel (TS16)
Backup / Restore or Package-to-Go: Unable to create file (TS11)
Folder is not remembered in display settings (TS12)
Unable to import or play a DVD (TS14)
Code B doesn't work (TS9)
SSP only works for administrators (TS8)
Data files are in use by an older version of SSP error… (TS3)
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